Customer Service Template

Vice President for Finance

Date of Service:

Types of Service:

In-Person

Telephone

E-mail

Fax

Name of Budget & Financial Planning Staff who assisted you:

You are (check all that apply):
Freshman      Sophomore   Junior      Senior        Transfer
Alumni           Part-time       Full-time Transition Graduate
Readmit         Faculty          Staff         Other

Please rate the following:
1. Overall quality of service

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

2. Staff was friendly, courteous, helpful, good attitude

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

3. Staff communicated accurate information

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

4. Staff understood your needs

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

5. Service was timely and efficient

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

6. Overall satisfaction after your contact with the Office

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

How we can improve our customer service to better serve you:

Your comments are kept strictly confidential. The following information is for internal use only.

Name:
Student ID#: