The following is an outline of the areas of responsibility in the Bursar's Office and the names and phone numbers of Bursar staff you may call for information and assistance. By clicking the name, you can send your question to the staff person at the Bursar's Office service account.
If this is a student account inquiry, please be sure to include the STUDENT ID number and PIN with your email.
Greg Atkins - Bursar
Direct the operational, financial and personnel activities of the Bursar's Office. Full responsibility for the collection and depositing of University and affiliated corporation revenues; disbursement and collection of student loans; and, deposits of departmental transmittals.
Vacant - Associate Bursar
Provide Management support to Bursar by sharing responsibility for overall operations within the Bursar's Office. Coordinate the Administration of campus-based federal loan programs including directing of the computer related activities.
Vacant - Accounts Receivables Manager
Direct and supervise the collection of all past-due receivables for the Bursar's Office. Monitor the collection activity for the campus-based loan programs (Federal Perkins Loans, Primary Care Loan, Health Professions Loan and Nursing Loan) as well as accounts for past-due student receivables (tuition, housing, etc.) Oversee credit bureau reporting and data exchange as well as responsible for problem resolution of consumer disputes related to credit reporting. Manage/handle difficult and/or sensitive communication in person and/or in writing. Responsible for overseeing all bankruptcy activity. Provide back up on systems issues related to the Loan Management System (LMS).
Patricia Malone - Student Receivables Repayment Specialist
Collection and negotiation of suitable payment arrangements for delinquent tuition accounts. Assist in course and charge petition process. Serve as facilitator of collections through primary collection agency, including preparing agency placement and maintaining tracking report.
Kristine Walters - Loan Repayment Specialist
Collection and negotiation of suitable payment arrangements for delinquent Federal Perkins Student Loan, Health Professions, Primary Care, Nursing and Loans to Disadvantaged Students accounts. Monitor account due diligence requirements. Assist in review and implementation of Perkins regulations. Liason with contracted collection agency. Department of Education, campus departments, state agencies, and student loan department of other universities regarding delinquent Perkins accounts.
Carrie McCubbins - Loan Account Specialist
Coordinates student loan system processing including organizing, scheduling, and overseeing loan disbursements and entrance/exit interviews for borrowers; coordinates daily work flow. Processes loan deferment and cancellation forms for Health Professions, Nursing & Perkins loan programs.
Cashiering & Tuition
Heidi Pence - Head Cashier
Provide support for in-person and telephone customer service. Liason for staff/student inquiries regarding transmittals, deposits, and student account payments. Responsible for distribution of: endorsement stamps, deposit slips, and locked money bags.
Sandra Cole - Student Financials Mgr
Responsible for the processing of faculty/staff tuition remission, including tuition remission for dependents, faculty/staff, and senior citizens. Responsible for certification of employment for participation in the Faculty and Staff Tuition Waiver Program. Manage the Bursar’s Office processing of Metro College students.