How to Get Help with a Concern
Dean of Students Office
The Dean of Students Office serves the University’s most valuable asset - our students. We promote a positive learning experience and make opportunities available for students to achieve their full academic and personal potential by:
- Promoting a vibrant campus experience,
- Building relationships among students, faculty, staff, and the community,
- Upholding University standards and protecting student rights, and
- Empowering students to promote positive change in our community and in our world.
University systems, policies, and procedures can sometimes be difficult to navigate. Dean of Students Office staff will help connect you to the right resources if you have a question or concern about academic policies or processes or about student services. If you do not know where to go on campus to get your question answered, contact us for guidance.
If you have experienced any type of crisis that you think will impact your success as a student, please contact us. If you believe your rights have been violated or are experiencing a distressing situation, we can guide you to getting the help you need. Staff in the Dean of Students Office can assist students in developing plans for success in persisting through crises. If your crisis results in a need for a compassionate medical withdrawal, we help student complete the necessary petition paperwork.
We serve all students—from first-time freshmen and transfer students to post-Doctoral students, on Belknap, Health Sciences and Shelby campuses.
The Dean of Students Office is located in the SAC W301, at 852-5787 or firstname.lastname@example.org.
Reporting a Student Concern
Often students are the first to become aware of a concern that might jeopardize the safety of others in our university community. All members of the university community need to take an active role in reporting threats or concerns. Students may have concerns about other students’ actions that could lead to harm, violence or other criminal activity. Students are also expected to report concerns about their fellow students’ well-being. To report a concern go to http://louisville.edu/dos/students/reportingstudentconcern.html
A student may request and be considered for a compassionate withdrawal when incapacitating circumstances, such as a serious illness or injury, or when extraordinary personal reasons, not related to the student’s personal physical or mental health, prevent the student from continuing in classes or from seeking academic withdrawal in the usual way. The compassionate withdrawal policy covers both physical and mental health.
Please consult with the Student Care Manager in the Dean of Students Office at 852-5787 to discuss the Compassionate Withdrawal process.
Student Grievance Officer
Students who have complaints, grievances, or concerns regarding courses taken at the University of Louisville or other university policies or services should contact the Student Grievance Officer to have the issues resolved in an expeditious, fair, and amicable manner. The University’s Student Grievance Procedures are outlined in detail on the Student Grievance Officer’s website. Students should first seek to resolve their complaints through informal discussion and administrative channels. The same resources are provided to on campus and off campus students. If you need assistance accessing the process please contact the Dean of Students Office
Student Complaint Procedure
Students are encouraged to resolve complaints at the appropriate level of dispute; however, should this approach fail or be inappropriate, students may submit written complaints through the form link listed below. All pertinent information should be listed including date, time, location, parties involved, witnesses, any attempts to resolve the complaint, and desired resolution. Forms submitted without contact information will not be processed; anonymous complaints can be submitted in writing to the Office of the Vice President for Student Affairs at the address below. Once received, the complaint will be forwarded to the appropriate academic area or administrative unit for review.
On line complaint form is located at: http://louisville.edu/student/form/studentcomplaintform/
Complaints are respected and honored. No reprisals or retaliation shall be invoked against any student for processing, in good faith, a complaint, either on an informal or formal basis, or for participating in any way in these complaint procedures. Every attempt is made to resolve complaints informally and at the lowest level possible. In the instances when that is not possible, a formal process is in place. Students who choose to resolve the complaint informally still have the right to pursue a formal grievance.
All submissions will be kept confidential to the extent possible given the need to investigate the complaint, maintain campus safety and comply with federal, state, or local mandates.
Vice President for Student Affairs
Student Activities Center Room W302
University of Louisville
Louisville, KY 40292
Additional Student Resources
The mission of the University Police is to maintain public peace and safety, to safeguard the assets of the institution and its faculty, staff, students and visitors and to assist in providing an environment conducive to teaching, research and public service mission of the University.
The Bias Incident Response Team (BIRT) is a group of faculty and staff who are committed to creating a proactive response to instances of hate and bias
PEACC works to end power-based personal violence by utilizing a prevention model that decreases victimization and builds capacity for positive relationships and social interactions. The PEACC Program advocates for anyone affected by sexual assault, dating violence, stalking, or sexual harassment.