How to Get Help with a Concern
Student Complaint Procedure
In compliance with recent United States Department of Education regulations, the procedure students should follow to address complaints is outlined below.
Students who have complaints, grievances, or concerns regarding courses taken at the University of Louisville or other university policies or services should contact the Student Grievance Officer to have the issues resolved in an expeditious, fair, and amicable manner. The University’s Student Grievance Procedures are outlined in detail on the Student Grievance Officer’s website. Students should first seek to resolve their complaints through informal discussion and administrative channels. The same resources are provided to on campus and off campus students. If you need assistance accessing the process please contact the Dean of Students Office
If you reside outside the state of Kentucky, and in the unlikely event that the issue is not resolved internally at the University of Louisville, you may also file a complaint with your state. Please review this list to find a list of state agencies and their contact information. You may also contact our accrediting agency - the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The Commission’s complaint policy, procedures, and the complaint form are available here.
Additional Student Resources
Often students are the first to become aware of a concern that might jeopardize the safety of others in our university community. All members of the university community need to take an active role in reporting threats or concerns. Students may have concerns about other students’ actions that could lead to harm, violence or other criminal activity. Students are also expected to report concerns about their fellow students’ well-being.
Bias Incident Response Team (BIRT)
The Bias Incident Response Team (BIRT) is a group of faculty and staff who are committed to creating a proactive response to instances of hate and bias
The Dean of Students Office provides a variety of services in support of students, including student non-academic grievance services, RSO funding, student conduct services, crisis assistance, extended absence notifications, SGA advising, and other programs designed to help create and promote a vibrant campus community.Contact the office at 852-5787 or via email at dos@louisville.edu
PEACC works to end power-based personal violence by utilizing a prevention model that decreases victimization and builds capacity for positive relationships and social interactions. The PEACC Program advocates for anyone affected by sexual assault, dating violence, stalking, or sexual harassment.
The University of Louisville is committed to creating a community free from violence. Sexual assault, sexual harassment, domestic violence, and stalking as defined by State and Federal laws, will not be tolerated at the University of Louisville
Sexual harassment is unacceptable and unlawful conduct and will not be tolerated in the workplace and the educational environment.
The Student Advocate has thorough knowledge of the University of Louisville, not just from one unit’s perspective but from a broad perspective.
