[Skip to Content]

Welcome, Cards!

University of Louisville's response to COVID-19 > Read More



Online learning video - Enrolled Students @ UofL

We strive to provide excellent support to our online learners. We are happy to assist you with any issues that may arise during your time in an online program at UofL. We provided a substantial list of resources below, and we also encourage you to contact us if you need additional help.

Choose your courses
Want to know what classes we offer? Visit the online class schedule to see what courses are offered each term. To limit your search to online courses click the box next to “Location” and select “Distance Education”.

Looking for Exam Proctoring Information?

Learn about the processes, procedures and responsibilities associated with proctored (face-to-face) and online exams.

Exam Proctoring Page    

Register for classes
Once you identify your desired course, you can register through your customized portal at ulink.louisville.edu. For step-by-step instructions and helpful tips, check out our Class Registration Guide. Visit the Registrar page for more details on processes, dates and terms.

New students
If you are newly admitted to the University of Louisville, you may need to speak with an academic advisor or attend an online orientation before you can register for classes. If you aren’t sure what you need to do, refer to your letter of admission, the undergraduate or graduate admissions office, or contact an online learning consultant to point you in the right direction.

If you are a non-immigrant F or J visa holder, please review special notes regarding online course registration.

Learn more
For specific information about programs, courses, and university policies and procedures, visit the undergraduate or graduate catalog.

  • International Online Students Registration

    Special Note About Registration for International Students

    International students completing a degree entirely online from outside the United States may enroll in as many online courses as desired for academic credit toward that degree. Non-immigrant F or J visa holders may count no more than the equivalent of one class, or three credits per semester, toward full time enrollment if taken in an online course or other form of distance education course that does not require physical attendance for classes, examination or other purposes integral to completion of the class.

    1. If you are an F-1 visa holder and your course of study is a language program, no online or distance education classes may be considered to count toward classroom hours or credit.
    2. If you are in your last semester of study and only one course is needed to complete the program, it cannot be an online or other form of distance education course.
  • New UofL Online Student Cardinal Card

    What is a University of Louisville Cardinal Card?

    As an online student at the University of Louisville, you are entitled and encouraged to possess a Louisville Cardinal Card. Students must be registered in the current semester at least one day prior to getting a Cardinal Card.

    How do I obtain a Cardinal Card as an online student?

    Just contact the Cardinal Card Office at cardinalcard@louisville.edu. They will send you the appropriate documentation to complete and check your eligibility.

    What are the benefits of having a Cardinal Card?

    Beyond its identification purpose, you can also use your Cardinal Card to obtain various goods and service discounts available to students on things like airline flights, books, and laptops. For those who live locally, you can use your card as a library card or take advantage of free TARC (public transportation) service.

    Will my Cardinal Card have a photo?

    Cardimal Card Image

    Yes, your Cardinal Card will have a photo. Do not submit your photo online through the online photo submission website. That option is only available to students physically picking up their Cardinal Card after attending online orientation.

    Please send an email requesting your Cardinal Card to cardinalcard@louisville.edu. They will send you the appropriate documentation to complete and check your eligibility.

     

    Anything else I need to know?

    • You can receive only one free Cardinal Card throughout your time here at UofL. There is a $15 fee for a replacement card.
    • If you already have a Cardinal Card from an undergraduate program here at UofL, you do not need another one.
    • You will not receive a library number without a Cardinal Card. A student is assigned a library number after applying for a Cardinal Card. However, if you do not plan on coming to campus to check out any books, you do not need a library number in order to utilize the online library services.
    • If you are an employee here at the university, you are not eligible for a student ID. The ID card verification system will allow only one classification at a time – either faculty/staff or student – and your employee status will override your student status.
  • New UofL Online Student Orientation

    Congratulations on your decision to become a member of our Cardinal family and an online student at UofL!

    UofL offers a Student Orientation session that can help you learn more about registration, financial aid, library services, graduation requirements, academic support and other services, and provides you with a foundation for success at the University of Louisville.

    Some programs require that students complete orientation prior to registration. Students are encouraged to check with their program’s enrollment counselor regarding orientation attendance requirements. The undergraduate student orientation sessions are available on campus and online. The graduate student orientation sessions are typically available on campus.

    All UofL students are invited to attend orientation sessions on-campus and learn more about campus resources.

    Register Online

    Log in to the New Cards Gateway to submit payment for orientation and gain access to the registration. Online students will receive the registration link automatically upon payment submission for the online orientation.

    • If you have questions about the undergraduate orientation, please contact the Orientation Office at orient@louisville.edu or 502.852.7276.
    • If you have questions about the graduate orientation, please contact the School of Interdisciplinary and Graduate Studies (SIGS) at gradadm@louisville.edu or 502.852.3101.

    Visit UofL’s undergraduate or graduate webpages for other general details.

  • Online Students Rights and Responsibilities

Get ready for your online courses

You will need the following hardware and software in order to access your courses online, work on and submit assignments, communicate with professors and peers, and successfully complete your courses and your degree program. If you have technical questions, contact the UofL IT HelpDesk at 502.852.7997.

  Windows Mac
Personal computer With administrative rights (the ability to download software and change security settings) With administrative rights (the ability to download software and change security settings)
Broadband Internet connection Speed of 512 kb/s or higher for DSL or 1 Mbps or higher for (upload) cable connection Speed of 512 kb/s or higher for DSL or 1 Mbps or higher for (upload) cable connection
Operating system Windows 8 and 10 Mac OS 10.12, 10.13, 10.14
Microsoft Office 2013 or higher (see details below about Office 365) iWork or Microsoft Office 2011 (see details below about Office 365)
Browsers Firefox 57+, Chrome 63+ Safari 12+; however Firefox 57+ and Chrome 63+ are recommended
Hardware Desktop or Laptop Desktop or Laptop
Webcam Internal or external with microphone Internal or external with microphone

Tablet and Mobile Support

Device Operating System Browser Supported Browser Version(s)
Android™ Android 5.0+ Chrome Latest
Apple iOS® Safari, Chrome The latest minor or point release of the most recent two major versions of iOS. Examples: iOS 10.3.2 is supported but not 10.2.1. iOS 9.3.5 is also supported but not 9.0.2.
Windows Windows 10 Chrome, Firefox, Edge Latest of all browsers, except for Microsoft Internet Explorer (not supported) and Firefox ESR

Office Productivity Software

While the software you will need will vary by course, it is likely that you will need office productivity software such as the Microsoft Office Suite. UofL and Microsoft have added a new program that provides a free version of Office for enrolled students. Microsoft Office 365 ProPlus includes applications like Word, PowerPoint, Excel, OneNote and more, including 50GB of cloud storage in OneDrive. The program allows currently enrolled students to install Microsoft Office 365 on up to five devices including PCs, Macs, phones or tablets. Additional software can be purchased through the information technology store, iTech Xpress. You must be an enrolled student to access the store.

You can test whether you have recommended and necessary components by performing the following steps:

  1. Login to the UofL Blackboard home page
  2. Scroll to the General Resources module
  3. Click on the Browser Checker

Undergraduate Advising

If you are a transfer student, contact your program's advising unit to set up an appointment via phone or e-mail before you begin classes. Of course, you are welcome to come to campus for advising if you live nearby.

If you are not a transfer student, refer to your letter of admission to determine whether you need to be advised.


Bachelor of Business Administration
502.852.7439 or email Nora Scobie

Bachelor of Science in Business Administration in Accountancy
502.852.7439 or email Linda Smith

Bachelor of Arts or Bachelor of Science in Communication
(A-K) 502.852.3203 or email Melissa Benningfield
(L-Z) 502.852.2717 or email Kourtney Hall

Bachelor of Science in Criminal Justice
502.852.0373 or email Kim Hendricks

RN to Bachelor of Science in Nursing
502.852.8519 or email Lauren McCurdy

Healthcare Leadership (track within Bachelor of Science in Organizational Leadership and Learning)
502.852.2570 or email Saundra Kimberlain

Bachelor of Science in Organizational Leadership and Learning
502.852.5597 or email OLL

Counseling and Human Relations (track within Bachelor of Science in Organizational Leadership & Learning)
502.852.5597 or email OLL

Early Childhood Education (track within Bachelor of Science in Organizational Leadership and Learning)
502.852.1316 or email Jane Andris

Bachelor of Arts in Psychology
502.852.2715 or email Rebecca Ledford

Bachelor of Social Work
502.852.3935 or email Laurie O'Hare

Bachelor of Science in Sociology
502.852.2714 or email Pamala Bryant

Bachelor of Science in Sport Administration
502.852.8297 or email Regina (Gin) Presley

Bachelor of Arts in Women's, Gender and Sexuality Studies
502.852.8160 or email Dawn Heinecken

Post-baccalaureate Certificate in Accounting
502.852.7440 or email Brian Leonard

Certificate in Applied Geospatial Technologies
502.852.6844 or email Katrina Elliott

Certificate in Human Resource Leadership
502.852.5597 or email HRL


Graduate Advising

Refer to your letter of admission or contact your program’s department to determine whether advising is required prior to registration. You are encouraged to speak with an adviser even if not required for registration.


Masters of Science in Biostatistics
502.852.3635 or email Doug Lorenz

Master of Business Administration
502.852.2169 or email Melanie Higgs

Master of Science in Civil Engineering
502.852.4415 or email Leigh Ann Elles

Master of Science in Computer Science
502.852.4415 or email Leigh Ann Elles

Master of Science in Criminal Justice
502.852.6567 or email Criminal Justice

Master of Engineering in Engineering Management
502.852.4415 or email Leigh Ann Elles

Master of Science in Health Administration
502.852.2797 or email Darla Samuelsen

Master of Science in Health Data Analytics
502.852.5933 or email Bert Little

Master of Arts in Higher Education Administration
502.852.5597 or email Higher Education

Master of Science in Human Resources and Organizational Development
502.852.5597 or email HROD

Master of Science in Materials and Energy Science & Engineering
502.852.4415 or email Leigh Ann Elles

Master of Science in Social Work
502.852.7162 or email Connie Uzzell

Master of Education in Special Education
502.852.0411 or email Betty Hampton

Master of Science in Sport Administration
502.852.0548 or email Megan Shreffler

Master of Education in Teacher Leadership
502.852.0411 or email Betty Hampton

Graduate Certificate in Artificial Intelligence in Medicine
502.852.4415 or email Leigh Ann Elles

Graduate Certificate in Autism and Applied Behavior Analysis
502.852.2633 or email Monica Delano

Graduate Certificate in Biostatistics
502.852.3635 or email Doug Lorenz, PhD

Graduate Certificate in Cybersecurity
502.852.4415 or email Leigh Ann Elles

Graduate Certificate in Data Science
502.852.4415 or email Leigh Ann Elles

Graduate Certificate in Franchise Management
502.852.2169 or email Melanie Higgs

Graduate Certificate in Managerial Analytics
502.852.2169 or email Melanie Higgs

Graduate Certificate in Organizational Change in Higher Education
502.852.5597 or email Higher Education

Graduate Certificate in Structural Engineering
502.852.7954 or email Leigh Ann Elles

Graduate Certificate in Teaching English as an International Language
502.852.0411 or email Betty Hampton

Graduate Certificate in Transportation Engineering
502.852.7954 or email Leigh Ann Elles

Teaching Endorsements (P-12)
502.852.0411 or email Betty Hampton

Superintendent Certification Program
502.852.0411 or email Betty Hampton





Last Updated: August 27, 2019

Students enrolled in online programs who have complaints, grievances, or concerns regarding courses taken at the University of Louisville (UofL) should contact UofL's Student Advocate in the Dean of Students office to have the issues resolved in an expeditious, fair, and amicable manner.

The University’s Student Complaint Procedure is outlined in detail on the Dean of Students website. Students should first seek to resolve their complaints through informal discussion and administrative channels. This is the same process for all students enrolled at University of Louisville.

In the unlikely event that the issue is not resolved internally at the University of Louisville, students enrolled in online programs may file complaints with other agencies. The process will depend upon where a student resides:

  1. Current Residents of Kentucky
  2. Out-of-State Students residing in a "SARA" state* – see map
  3. Out-of-State Students residing in a non-"SARA" state* – see map

*The State Authorization Reciprocity Agreement (SARA) is a voluntary agreement that allows states and institutions to offer distance education in other participating states so long as the institution adheres to certain quality and consumer protection standards. More information on SARA can be found here. Kentucky is a member of SARA and UofL is an approved SARA institution.


  • Complaint Process for Current Residents of Kentucky

    The Council on Postsecondary Education (CPE) is the agency in Kentucky that handles complaints about the University of Louisville and has the ability to act on those complaints from students residing in Kentucky. Students should attempt to resolve the complaint through the established protocol at the University of Louisville before contacting CPE.

    Kentucky Council on Postsecondary Education
    1024 Capital Center Dr. #320
    Frankfort, KY 40601-7512
    Telephone: (502) 573-1555
    Fax: (502) 573-1535
    Email: cpeconsumercomplaint@ky.gov
    http://cpe.ky.gov/campuses/consumer_complaint.html

  • Complaint Process for Out-of-State Students Residing in SARA States and Territories

    As the designated portal agency under SARA, the Council on Postsecondary Education (CPE) is the agency that handles complaints about the University of Louisville and has the ability to act on those complaints from students enrolled in online programs residing in SARA-member states. Though the final resolution of complaints will be through the CPE, the student’s home state portal agency may also work with the CPE to resolve the complaint. To view a list of SARA portal agencies, please view the NC-SARA States page.

    Students who live in a state that has joined SARA (see map for participating states) should follow the procedures listed here to initiate complaints pursuant to SARA policy.

    1. Follow the University’s complaint procedure
    2. If the complaint cannot be resolved at the University, file a complaint with the Kentucky Council on Postsecondary Education, the state SARA portal agency:

    Kentucky Council on Postsecondary Education
    1024 Capital Center Dr. #320
    Frankfort, KY 40601-7512
    Telephone: (502) 573-1555
    Fax: (502) 573-1535
    Email: cpeconsumercomplaint@ky.gov
    http://cpe.ky.gov/campuses/consumer_complaint.html

    Note: In accordance with 13 KAR 4:010, a non-resident student attending a Kentucky college or university operating through the State Authorization Reciprocity Agreement (SARA) must first exhaust all internal procedures for complaint resolution offered by the college or university before filing a complaint. In addition, the incident giving rise to the complaint must have occurred within two years of filing.

    Per the NC-SARA manual, while final resolution of Complaints (for purposes of adjudication of the Complaint and enforcement of any resultant remedies or redress) resides in certain cases with institutions (Complaints about grades or student conduct violations), or more generally with the relevant Institution’s Home State SARA Portal Entity (all other Complaints), the Regional Compact(s) administering SARA may consider a disputed Complaint as a “case file” if concerns are raised against a SARA member State with regard to whether that State is abiding by SARA policies, as promulgated in the SARA Manual. The Regional Compact may review such institutional concerns in determining whether a State under its SARA purview is abiding by SARA policies. Similarly, a Complaint “case file” may also be reviewed by NC-SARA in considering whether a Regional Compact is ensuring that its SARA member States are abiding by the SARA policies required for their membership in SARA. See Section 4.5, Process for Resolving Complaints, in the NC-SARA Manual (page 33).

    Therefore, if there are concerns that Kentucky is not abiding by SARA policies, a complaint may be made to the Southern Regional Education Board (SREB):

    Southern Regional Education Board
    592 10th St. N.W.
    Atlanta, GA 30318-5776
    Telephone: (404) 875-9211
    Website: https://www.sreb.org/contact

    Similarly, if there are concerns that the SREB is not ensuring that Kentucky is abiding by SARA standards, a complaint may be made to NC-SARA:

    National Council for State Authorization Reciprocity Agreements
    3005 Center Green Drive, Suite 130
    Boulder, Colorado 80301
    Telephone: 303.848.3275
    Email: info@nc-sara.org
    Website: https://www.nc-sara.org/

  • Complaint Process for Out-of-State Students Residing in Non-SARA States and Territories

    Students who live in a non-SARA state (currently just California a few of the U.S. Territories) may file a complaint with an agency in the student’s state of residence. Below is a list of agencies where complaints for non-SARA states or territories may be filed. Please note: University of Louisville does not maintain these agency websites, and information may change without UofL's knowledge. Students should attempt to resolve the complaint through the established protocol at the University of Louisville before contacting their home state/territory agency.

    State

    U.S. Territories

    Other Possible Complaint Options

    In addition to the possibilities listed above, online students have the option to file complaints with other agencies when appropriate based on the student’s particular situation. See below for more options.

  • Complaints to Accreditation Agencies

    To file a complaint with University of Louisville’s accrediting agency – the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) – review the Commission’s complaint policy, procedures, and complaint form. The SACSCOC contact information is below.

    Southern Association of Colleges and Schools
    Commission on Colleges (SACSCOC)
    1866 Southern Lane
    Decatur, Georgia 30033-4097
    Phone: (404) 679-4500
    Fax: (404) 679-4558
    http://www.sacscoc.org

    Additionally, students enrolled in a program that has specialized programmatic accreditation may be able to file academic complaints to that program’s specialized accreditor. To see a list of the University of Louisville’s programmatic accreditors, please visit UofL’s Office of Academic Planning & Accountability Accreditation page.

  • Military, Veterans, and Military Family

    Active duty military receiving Tuition Assistance or spousal assistance may be eligible to file complaints through the Department of Defense Postsecondary Education Complaint System.

    Veterans using the Montgomery or the Post 9/11 GI Bill may be eligible to file a complaint through the Department of Veterans Affairs.

  • Consumer Complaints

    For other types of consumer complaint process options, please visit the University of Louisville’s Consumer Information page.