Getting Help
To order a service or report a problem, go to Online Forms. For personal assistance, please contact the Helpdesk at 502-852-7997 or by email at helpdesk (@) louisville.edu.
Classroom/Instructional Support
Expert Help
Face-to-Face Help
Technology / Computer Centers
Training
Expert Help
For your convenience, Information Technology operates the HelpDesk to assist faculty, staff and students with technology issues including—but not limited to—email, wireless connectivity, password resets, resident technology services, and more. You may reach the Help-Desk by phone at 502-852-7997, email or online.
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Talk To Experts Helpdesk
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Answers in Minutes Online Chat
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Issue Tracking HelpDesk Expert Automation Tool (HEAT) Help
Face-to-Face Help - iTech Connect
iTech Connect is an integrated service that offers face-to-face consulting on existing and emerging technologies. You can receive one on one training, use a digital media lab, and have access to online technology documentation. Visit iTech Connect in room 02B on the lower level of the Miller Information Technology Center (MITC). iTech Connect
Technology / Computer Centers
The Computing Centers provide computing facilities and walk-in support services to students, faculty, alumni, and staff. In addition, we provide PC (Windows OS) and Macintosh Wireless support (Laptops and Pocket PCs). All Computing Centers have an ADA-compliant station. If the station is in use please let us know how we may assist you. We provide IntelliKey computer keyboards (North and South Computing Centers only), a Kurzweil reader(North and South Computing Centers only), and the Zoom Text Xtra Level 2 software (all Computing Centers).
- Where and When
- Hours and Locations
- Software Installation For Classes
- Use Our Services Courseware Install Form (NEEDS TO BE ONLINE FORM)
- Report Issues Problem Report Form
Training
A variety of software training courses are available for faculty and staff. Courses are available for the beginner, intermediate and expert.
Classroom/Instructional Support
The University has emphasized classroom design that makes use of instructional technology to enhance the learning environment. Instructional Support has been involved in projects that have provided the opportunity to recommend standards for instructional technology equipped classroom design and purchases; additionally, Instructional Support provides technical advice for multi-media/integrated technology systems design and its uses. A Web-based classroom monitoring system has been installed in many classrooms on the Belknap and HSC campuses.
We provide
- Learning Space Design
- Vendor Selection/Coordination
- Instructional Technology Support
- Instructional Technology Recommendations
- AV Network Equipment Monitoring
- AV Equipment Repairs
- i>clicker Support
- Tegrity Support (Learning Spaces)
- Distance Learning Support (Diagnostics/Repairs)
- Epson Projector Warranty Repair
- Multimedia Projector Lamp Replacement Recommendations (Vendor/Costs)
- Special Event Audiovisual Support
