Urgent, Crisis, and Emergency Information

Information on our operations around COVID-19

If a crisis occurs during Counseling Center hours, you can contact the Center at 502-852-6585 or call our office for an urgent consultation M-F 9:00am-4:00pm. In cases of imminent danger to self or others, please call 911 or ULPD.

If a crisis or emergency occurs after Counseling Center hours, please call 911 or contact a crisis hotline or other resource listed below. Hotlines will connect you with a crisis counselor who is trained to help you work through your thoughts and feelings and provide follow-up resources. The other resources provided offer opportunities to connect you to local Louisville professionals that will help you identify facilities in which you can receive mental health care.

Hotlines & Additional Resources:

 The National Suicide Prevention Lifeline: 1-800-273-TALK (8255)

This 24/7 hotline is a national resource which connects you to the crisis center nearest to your location.

Crisis Text Line: Text HOME to 741741

 Text from anywhere in the US to connect with a trained crisis counselor. Available 24/7.

 24/7 Adult Crisis Line: 502-589-4313 or 800-221-0446

This 24/7 hotline is a resource offered by a local Louisville agency, formerly Seven Counties Services.  Individuals who are deaf or hard of hearing can call using KY Relay at 711.

The Trevor Project: 1-866-488-7386

This 24/7 hotline is a resource specifically for youth ages 13 to 24 who identify as lesbian, gay, bisexual, transgender, or questioning (LGBTQ).


  • Emergency Psychiatry at University of Louisville Hospital: 502-562-3120
  • UofL Department of Public Safety: 502-852-6111
COVID-19 updates and resources for the University and UofL Student Acknowledgement (PDF).


Counseling Center
Student Activities Center
2100 South Floyd Street, W204
Louisville, Kentucky 40208

Office Hours

Fall 2020

Services will be provided via telehealth.

Mon -Fri: 9am - 5pm

Sat & Sun: closed

Urgent Consultations

Mon-Fri 9am-4pm Please call to set up a phone or video consultation. Due to COVID-19, operations have temporarily shifted.

Closed on University holidays and closings.

We observe all delayed starts and early closings set by the University.


(502) 852-6585


(502) 852-0291


Note that email cannot be used to make appointments.

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