UofL Student Crisis, Urgent Care, and Emergency Information

In cases of imminent danger to self or others, please call 911 or ULPD.

If you are a UofL student in crisis or need to speak with someone urgently please call us at 852-6585 M-F or walk-in between 9am and 4pm for an urgent consultation, and we will assign a clinician to speak with you as soon as possible. We do not schedule appointments for UCs, so please call or walk in when you are ready to speak with a clinician.

Please note that urgent consultation (UC) services are provided to UofL students on a first come, first served basis. Our busiest time is 2-4pm. You will need time to complete paperwork and see or receive a callback from a clinician. We may have to call you back/see you on the following day if there are several students ahead of you.

If you are a UofL student and a crisis occurs when the Counseling Center is closed, you can use our after-hours crisis line by calling 852-6585, and select option 2 to speak to a crisis counselor right away. Our after-hours crisis hotline as well as other hotlines will connect you with a crisis counselor who is trained to help you work through your thoughts and feelings and provide follow-up resources. The other resources provided offer opportunities to connect you to local Louisville professionals that will help you identify facilities in which you can receive urgent and/or ongoing mental health care.

For assistance with finding services through student insurance, contact Camille Smith, Program Coordinator at Campus Health Services/Insurance Advocate - phone: 852-6519  email: stuins@louisville.edu

This information is not intended to substitute for actual counseling or any other psychological service.

Find providers in the community. Click to visit louisville.thrivingcampus.com

Find providers in the community: click to visit louisville.thrivingcampus.com

Hotlines & Additional Resources:

24/7 Adult Crisis Line: 502-589-4313 or 800-221-0446

This 24/7 hotline is a resource offered by Seven Counties Services, a local Louisville agency. Individuals who are deaf or hard of hearing can call using KY Relay at 711.

 The National Suicide Prevention Lifeline: call or text 988 OR 800-273-TALK (8255)

This 24/7 line is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress.

Crisis Text Line: Text HOME to 741741

 Text from anywhere in the US to connect with a trained crisis counselor. Available 24/7.

 The Trevor Project: 1-866-488-7386

This 24/7 hotline is a resource specifically for youth ages 13 to 24 who identify as lesbian, gay, bisexual, transgender, or questioning (LGBTQ).

  • Emergency Psychiatry at University of Louisville Hospital: 502-562-3120
  • UofL Department of Public Safety (ULPD): 502-852-6111


Counseling Center
Student Activities Center
2100 South Floyd Street, W204
Louisville, Kentucky 40208

Office Hours

Services will be provided in-person and via telehealth.

Mon -Fri: 9am - 5pm

Sat & Sun: closed

After hours or emergency services

Urgent Consultations

Mon-Fri 9am-4pm Please call or walk in to set up a consultation.

Operations may temporarily shift based on University COVID-19 protocols.

Closed on University holidays and closings.

We observe all delayed starts and early closings set by the University. This includes cancellation of telehealth appointments when the University is closed.


(502) 852-6585


(502) 852-0291

Inclusion Statement


Note that email cannot be used to make appointments.

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