Prior to accessing your email, you will need to Activate your Account in our Identity Management portal. Once activated you can also use this portal (identity.louisville.edu) to manage your account and others. See our knowledge base article for more info.

With Office365, you can either use a web-based version of Microsoft's Office suite or their downloadable enterprise-grade applications. Office365 includes Outlook Exchange for email, SharePoint and OneDrive for collaboration, and Teams for messaging and virtual conferencing, plus many other Microsoft Office software applications. See our FAQs or Microsoft’s training resources for more information.

Overview of Settings for Mobile Devices

If you are using Office365, downloading the Outlook app or designating your device email accounts are the preferred methods. When adding a new account, choose Microsoft Exchange as an option, follow the prompts entering the information below:

Email address or username: userID@louisville.edu
Password: Your ULink password
Server Name: outlook.office365.com
Name of your account: This is your choice. Example: UofL email.

If you have problems setting up your UofL email account on your phone, you can find 1:1 assistance at iTechConnect – on Belknap, at the lower level of Miller Information Technology Center on M-F 8am-5pm or on HSC, at Building A, room 104 on M,W,Fs 10am-2pm. You may also contact the ITS HelpDesk for further assistance at either (502) 852-7997 or online.

Upon graduation and once our Student System recognizes you as a UofL alum, you are eligible to set up permanent email forwarding. If you do not see the option as listed, please be patient for matriculation data to be acknowledged. Emails sent to your university account will be forwarded to the personal email account of your choosing. To set up email forwarding, go to our Identity Management system under My Profile > My Availability > Email for Life > switch option to Yes > Enter forwarding email address > re-enter forwarding email address > Save.

Employee Migrated Netmail Archives

• Finding Your Netmail Archives (PDF)
• How to Search for Archived Mail (PDF)

O365 Email Archives

• Features of the Online or Personal Archive Mailbox (PDF)
• How to Archive to Online Archives in Outlook for Mac (PDF)
• How to Archive to Online Archives in Outlook for Windows (PDF)
• How to Archive to Personal Archives in Outlook for Web (PDF)
• How to Assign an Archive Policy (PDF)
• Moving Messages to Archive Mailbox (PDF)

Upon retirement from UofL, depending on your status or eligibility, your email account will either remain open or you are able to set up an email forwarding option to keep receiving new emails sent to your UofL address. Please be informed on your choices as it is best to set up your option prior to your last day at UofL. If the account is retained and a retiree does not access their email within the first six (6) months, the account will be closed due to lack of use.

Keeping your UofL email address/account does not mean that you have access to UofL’s Office365 offerings. Upon leaving the university, use of all UofL owned or enterprise licensed software (installed Microsoft Campus Agreement Office365 products, Adobe, etc.) must cease. For example, CardBox access will no longer be allowed but your account is transferrable to a personal Box account. Adobe accounts should be also migrated to personal accounts. You will retain access to the web versions of the O365 suite associated with your Outlook email account. If you have questions about the use of UofL software, please contact our ITS HelpDesk.

Email transition tips

• Save all important files onto secure media, cloud storage options or transfer the files to a non-UofL computer.
• Update your password, alternative email or cell phone in our Identity Management system. This will allow you to reset your password, if you forget it in the future.
• Access to ULink might not be possible depending on your status. It is best to set up or change your email forwarding service, update your personal information and request transcripts prior to leaving.
• Retirees can request email forwarding at any time after they retire. This means that emails sent to your university account will be forwarded to the personal account of your choosing. To set up email forwarding, go to our Identity Management system under My Profile > My Availability > Email for Life > switch option to Yes > Enter forwarding email address > re-enter forwarding email address > Save.
• If you choose not to use UofL's email forwarding service, please inform your friends and business associates of your personal email address.
• Retiring employees who remain as enrolled students will retain their Office365 accounts/access and should not set up the forwarding service.

Want to keep receiving UofL Today? This option only applies to retirees who choose to set up forwarding service. Retirees who choose to keep utilizing their UofL email do not need to subscribe to this service.

To keep receiving UofL Today after your retirement, subscribe to the ULT_RETIREES listserv. Click the following link to go to the online subscription page. Enter your name and email address, then scroll to the bottom and click Join ULT_RETIREES. You will receive a notice in your email inbox asking you to click a link to confirm your subscription.