Training

The University of Louisville is committed to providing tools and information that lead to measurable performance improvement, increased job satisfaction, personal development, and positive morale for faculty and staff.  Every semester, Human Resources offers professional development programs that are free to any employee.  See the descriptions below and click "REGISTER" to sign-up and attend.  E-mail staffdev@louisville.edu with any questions.

February

Conflict Resolution

Date: February 22, 2018 at 10:30 am

Location: Human Resources, Room 103A, 1980 Arthur Street**

Conflict on the job is a universal phenomenon and, if left unchecked, can have a destructive effect on productivity, teamwork and morale. More importantly, the manner in which conflict is addressed significantly influences whether the outcome is a constructive resolution or a continuing dispute. Dispelling the fear and discomfort people often feel when observing or being part of a conflict, this workshop focuses on ways to turn conflict into productive energy and navigate conflict effectively. 

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March

Providing Excellent Customer Service

Date: March 13, 2018 at 1 pm

Location: Human Resources, Room 103A, 1980 Arthur Street**

The idea of excellent customer service varies from person to person, so how do you make sure that everyone in your organization is on the same page? This workshop will explore the categories of customers you serve and create a clear and compelling picture of what excellent customer service means. Participants will have fun and learn more about their customers, as well as each other, while strategizing effective means to ensure outstanding service. 

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Safe Zone Training

Date: March 21, 2018 at 10 am - 12 pm

Location: Human Resources, Room 103A, 1980 Arthur Street**

Have you ever wanted to know more about the LGBT community? Join us for our Safe Zone Ally training offered by the LGBT Center! During this 2 hour training, you will get the opportunity to hear from LGBT students about their personal lived experiences, learn about issues that impact LGBT people in our community, and self-reflect on what actions you can take as an Ally to help improve the lives of LGBT people. Each participant will receive a training packet full of resources, as well as an official Safe Zone Ally sticker to display in their work space.

Everyone has something to learn, and in this safe environment all ideas and opinions are welcome. Please join us!

For more information about Safe Zone training contact Katy Garrison at katy.garrison@louisville.edu

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Dealing with Difficult People

Date: March 29, 2018 at 10:30 am

Location: Human Resources, Room 103A, 1980 Arthur Street**

Are your employees being impacted by challenging individuals in the workplace? This training gives attendees concrete techniques for dealing with difficult people by providing specific strategies to influence others toward a positive result. Participants explore how their own responses help or hinder the situation and will walk away with several applicable tactics that will make a difference in their work and personal lives. 

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April

Balancing Work and Family

Date: April 12, 2018 at 2 pm

Location: Human Resources, Room 103A, 1980 Arthur Street**

Most of us struggle to maintain a balance between work, family and our own personal needs. Participants will learn to identify areas of priority in their lives and explore how to distribute their time and energy accordingly. This interactive workshop addresses how to delegate the less important tasks, as well as how to graciously say "no", when necessary. While achieving balance can initially require some mindfulness and resolve, it inevitably results in a simpler way of life. 

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Managing a Troubled Employee

Date: April 19, 2018 at 1 pm

Location: Human Resources, Room 103A, 1980 Arthur Street**

Is an employee’s personal or professional struggles consuming your day? Learn how to show empathy for your employees while keeping their issues from becoming a problem for your organization. This workshop is designed to educate leaders, supervisors and managers to assess when and how lack of teamwork and/or performance issues need to be addressed. Participants will also learn how their Employee Assistance Program can provide support for both the manager and the employee so that everyone can get back to a productive day.

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May

Emotional Wellbeing

Date: May 1, 2018 at 10:30 am

Location: Human Resources, Room 103A, 1980 Arthur Street**

Those who have a greater understanding and sense of emotional well-being make better employees and leaders. This workshop provides a holistic view of all the elements of a person's life and encourages them to explore their level of satisfaction. Participants will pinpoint areas of focus to increase their sense of emotional well-being in addition to exploring ideas to incorporate ease and grace into their lives.

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**During the hours of our workshops, parking is extremely limited.  Available parking is permitted for Belknap employees with blue passes and up.  If you are a HSC employee, parking is permitted for green and up.