Helping Students in Distress

Helpling Students in Distress

Reporting Guide for Faculty and Staff

Students in Distress

The University has developed this informational guide to aid faculty and staff in assisting students that are experiencing difficulties.

It is not a violation of FERPA to inform University Police, the Dean of Students Office or other consultative offices listed when reporting an incident of a student in distress. If you are dealing with students in distress:

  • Be aware of the location of the nearest telephone.
  • If you are concerned for your safety or the safety of others, call 911 immediately.
  • If the student is causing a disruption to the classroom or office environment but does not pose a threat: Review the classroom disruption advisory on the inside of this publication.


When in doubt, call University Police 852-6111

Students in Crisis

A student whose conduct is markedly bizarre, disruptive, or dangerous; verbal or physical threats, active threats of suicide.

Troubled Student

A student who appears confused, very sad, highly anxious, irritable, lacks motivation and/or concentration: may be thinking about suicide.

If students in crisis and/or troubled students could cause potential harm to self or others, CALL 911.

If Students in crisis and/or troubled students do not have the potential to cause harm to self or others, call one of the following:

Dean of Students852-5787
Counseling (Belknap)852-6585
Counseling (HSC)852-0996

Consultation or Questions

Campus Health Services (Belknap)852-6479
Campus Health Services (HSC)852-6446
Disability Resource Center852-6938


Dean of Students Office)852-5787

Academic Concerns

Student Grievance Officer)852-6102
Student Advocate)852-8113

Student Care Team

Dean of Students Office852-5787

24-Hour Consultation

University Police852-6111
Crisis Information Center*589-4313

*Notify an appropriate University official after consultation.

Response Guide for Difficult Student Situations

When responding to a difficult student situation:

  • Don’t personalize the situation: take a breath and look at the situation as objectively as possible.
  • Maintain records of interactions with difficult students.
  • Identify the specific behavior of concern.
  • Avoid creating an adversarial relationship where there is no room for movement.
  • Look for the educational opportunity. An educational conversation from a University official can have a lasting impact on a student. Look for the opportunity to dialogue about the situation.
  • Maintain professional communication. Address inappropriate, disruptive, or concerning behavior from the beginning. If you have a concern, do not wait to see if it happens again.


Use “I” statements:

  • “I am happy to discuss this or speak with you about this matter, however: I do not/will not speak with another adult who is yelling (cursing, etc.);” and/or “As an educator, I do not/will not speak to someone who uses vulgar/crass/inappropriate/disrespectful language.”
  • “I recognize how frustrated you are and I want to work with you. We need to take a step back for a minute so we can look at this situation together.”


For additional information about responding to specific difficult student situations, please visit

Suicide Prevention Training

What is QPR Training?
QPR stands for Question, Persuade, and Refer -- 3 simple steps that anyone can learn to help save a life from suicide.

Request QPR Training

To request QPR Training for your department or group, please submit the online request form at

Student Care Team (SCT)

The purpose of the Student Care Team is to provide a regular opportunity for communication between departments, ensuring that all the resources of the University of Louisville are available to students in crisis.

Reporting a Concern to SCT
For more information about SCT contact the Dean of Students Office. (502) 852-5787

Gender Based Harassment—Title IX

Policy and/or Objective
The University of Louisville’s Title IX Policy reflects the commitment to maintain a community that is free from harassment based on gender. Harassment based upon gender is not acceptable at the University and is in violation of Title IX, Education Amendments of 1972. It is inconsistent with the University’s commitment to excellence and respect for all individuals.

If you have a concern about a harassment situation, contact Title IX administrators.

Title IX Coordinators

Angela Taylor, Deputy Title IX Coordinator (Complaints against Students); Dean of Students; 2100 S. Floyd Street, Student Activities Center – W301, Louisville, KY 40208; Phone: (502) 852-5787; email:

Mary Elizabeth Miles, Deputy Title IX Coordinator (Complaints against Employees); Director of Staff Development and Employee Relations, 1980 Arthur Street, Louisville, KY 40208-2770; Phone: (502) 852-6688; email:

Wayne Hall, Deputy Title IX Coordinator (Complaints against Non-University Community Members); Chief of Police; Floyd Street Parking Garage, Suite 100, Louisville, KY 40292; Phone: (502) 852-7293 or (502) 852-6111; email: