Long Distance Services

Who is our Long Distance Carrier?

The University of Louisville is in contract with AT&T for long distance services.

What is an ELD Code?

An ELD code is an authorization code that allows one to make domestic and international calls from University phone lines over the AT&T SDN/OneNet facilities.

How do I get an ELD code?

Your Department must request an authorization code be assigned to you. The department must complete a work order with your name and the PeopleSoft Speedtype account to charge.

Can we share codes?

Absolutely not. No authorization codes should be shared. Each employee who is authorized by the department to make long distance calls should have their personal code. This procedure will minimized abuse and misuse. However, should a department insist on sharing codes they will assume full responsibility for any abuse or misuse and will NOT receive any credit for the charges.

Can I get an ELD code for my graduate or workstudy student?

It is not recommended that students be given authorization codes, nor should they know or use anyone else's in the department. Students can not use the authorization code from their dorm phones, however, there have been numerous occasions where they have used ELD codes to make domestic and international calls from various University phones all over campus. The ELD authorization code is for Administrative use (faculty and staff). It is recommended that students not use ELD codes, however, should a department insist, a code will be assigned with the notation that the department is not to receive credit for any abuse on this code. When assigning an ELD code to a student the department assumes all responsibility for any and all abuse.

I have frequent employee changes, do I have to cancel the ELD codes and request new ones?

If an employee has departed services from the University you may continue using that ELD code and simply request an name change. If the employee has gone to another University department, that employee has the option to keep the code and send in a request to change the account it is charged to. Finally, a department has the right to have any codes deleted and new ones assigned if an employee is no longer authorized to make long distance calls.

Can I use my ELD code anywhere?

ELD codes can be used from any UofL campus (Belknap, HSC, or Shelby) from virtually any University line (except dorm, security and campus-only lines).

Can I make calls from home using my ELD code?

It is not a recommended practice. However, you may make the calls necessary and have them charged to your home phone and have your department reimburse you.

What is call detail?

Call Detail is a record of your calls for a specific period. You will have call detail for all calls made from University lines, cellular phones and wireless phones, along with calls made by AT&T calling cards. The IT/Communication/Customer Services department currently sends out bill detail for all your ELD calls, collect calls, direct-dialed calls, calling card calls and cellular.

What are Communication Services Chargeback calls?

This is a bill for calls completing over the AT&T Direct-Dialed network. Any calls that can not complete over the SDN (Least-cost-network) overflows to the AT&T Direct-dialed network. Also, collect calls and conference calls are charged back to departments on this bill. AT&T bills IT Communications Services for the calls as a group. Communication Services bills back the departments.

Why do I receive some bills with a telephone number instead of the person's name?

These bills show calls that complete on the AT&T Direct Dialed Network when our primary network is busy. The caller had to use his ELD code, the call is authorized, however, the ELD code is not passed and can't be included in the billing.

The calls detailed on my bill are not my calls, what do I do?

You need to report this to the Telephone coordinator in your department, or you can fax a copy of the bill detail to Communications Services.

Do I have to pay for calls I did not make, but appear on my bill?

Not in all cases. IT Communications Customer Services will investigate and determine what the problem is. If it is a case of abuse we will cancel the ELD code and credit your department. If it is a case of departmental misuse (students, sharing codes, etc.) no credit will be given. Fax all problems or errors to IT Communications Customer Service

What if I have questions about my charges?

If you have any concerns or questions regarding your communication services, you should contact IT/Communications - Customer Services at 852-5145.

How far can you credit back billing errors?

Bills are processed mid-month. All bills should be reviewed and any discrepancies and/or errors should be reported to Customer Services before month's end. Errors will only be credited back one-month in most cases.