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Full Disk Encryption

The University of Louisville has shifted from GuardianEdge encryption software to new software provided by Symantec. The existing GuardianEdge software can be upgraded to the new Symantec software without requiring the hard disk to be decrypted.

This software provides the same AES 256-bit protection as GuardianEdge and now offers better performance, reliability, and compatibility with newer hardware.

Click Here to download the System Requirements for Symantec Endpoint Full Disk Encryption.

For users that currently do not have GuardianEdge installed, Click Here to download the install and initialization instructions for Symantec Endpoint Full Disk Encryption.

For users currently using GuardianEdge, Click Here for instructions on how to upgrade the client to Symantec Endpoint Protection.

There are currently some known issues and tips you should be aware of before starting the installation.

Please visit The IT Store to download the new encryption client software.

To obtain the Mac Client, please call the help desk at 852-7997 and put in a call ticket to the ENS group requesting the client.

Removable Storage Client

A new removable storage client is available upon request. This software can be used to password protect and encrypt files saved to a removable storage device such as a USB flash drive or external USB hard drive. The new client has full USB 2.0 support for much higher transfer rates than the previous software.

To request a removable storage client, please Click Here.

Support

For forgotten passwords and unknown user names please call the help desk at 852-7997.

If a machine fails to boot or the encryption software becomes damaged a Tier One support person can now request the recovery tools to restore the machine to a working state. Send an email to itpolicy@louisville.edu to obtain to tools, please include the name of the damaged machine in the note.