For Virus Infected Machines

• Reinstalling the Operating System leaving none of the former files or software left behind. When using this method you should back up all only the most important files on the machine. Keeping all the stored data could result in a re-infection of your machine.
• Using the manufacturers “system restore”, to restore the system back to the state it was in when it shipped to you.

Note: Any other method will not be acceptable and may result in a delayed re-connection of internet services.

• You have installed the University’s version of Symantec Antivirus from the Virus Fix CD (SAVCAMPUS.EXE).
  

• You have verified that you have updated your virus def file date with the Virus Fix CD. This is the second file on the Virus Fix CD. To verify the update is installed you can double click on the Yellow Shield near your desktop clock or open the program through the program list under the “Start” menu. Look just to the left of the “Live Update” button for a date, this date should match the date on the CD you purchased or the name of the second file on the Virus Fix CD.
  

• You have verified that you have installed the appropriate Windows patches from the Virus Fix CD and have re-booted your machine after their installation was complete. Failure to re-boot the machine may result in further virus infections, as the machine will not recognize that the patches are installed until this is done.
  

• You have set up Automatic Windows Updates on your machine so that you are prompted when new critical Windows Updates are available.
  

• As soon as you are reconnected you should go to Windows Update and scan for Updates, you should install all the “critical” updates listed, then scan and install all the Office Updates from the URL above.
  

• Spybot is a free program that will remove Adware programs installed on your machine these programs are attached to web pages. Adware programs often will cause your machine to behave like a machine that is infected with a virus. When you are reconnected download the program and the updates and then run the "Search and Destroy" feature about once a week to get rid of these programs. Always remember to check for updates before scanning, this program works like virus protection and will only detect problems if it's updated. This program will also help you to remove problems associated with web page pop-up ads (Spybot Search and Distroy).
  

•  Always remember to scan any disks used in the on-campus labs or libraries.
  

• The use of file sharing programs like KAZAA, are known to infect your machine, as well as making you vulnerable to hackers. Do not install programs that indicate that they are used for file sharing.
  

• Leaving your machine turned off when not in use, will reduce your chances of becoming infected again. Even under the best of circumstances machines can become infected again.
  

• You will need to do the regular weekly/monthly maintenance on your machine that is necessary and mandatory, (Windows Updates and verification of virus def file updates). You should check for new Microsoft Updates both Office and Windows every month. Anytime you see critical updates for any Microsoft product including your browser Internet Explorer (IE), or Outlook, you should install them immediately. Even if you do not use these products they are installed on your machine by default and it is necessary that you patch them accordingly. 
  

• If in the future should your internet services quit working you should first contact the IT HelpDesk at 852-7997 to verify the cause, and not move your machine to other Ethernet ports.

 
Dorm Residents Only:

• Do not to allow other students or visitors to your dorm room use your Ethernet connection or your computer. You are ultimately responsible for all PC activity preformed on your machine.