HelpDesk Resources

3 Ways to Connect

LiveChat

Talk to an IT Specialist, we are here to help! click here

ServiceNow

Order services or products, check the status of your current requests and modify existing tickets, click here to access

  • Monday through Thursday: 6am - 10pm
  • Friday: 6am - 5pm
  • Saturday: 7am - 5pm
  • Sunday: 10am - 10pm
  • University Holidays: 7am - 5pm
  • Thanksgiving Day: Closed
  • Christmas Day: Closed

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7 A.M. unless you specify a time.

The HelpDesk provides support to the entire University of Louisville community: faculty, staff and students. If you need assistance with accessing your univesity accounts, unlocking your password, accessing wireless, computer repairs, or more, please let us know.
Bomgar is a screen sharing tool used by the HelpDesk. If instructed by HelpDesk staff click here to start a Bomgar session. If instructed by HelpDesk staff click here to collect information for missing drives.

3 Ways to Connect

LiveChat

Phone

ServiceNow

Talk to an IT Specialist, we are here to help! click here

(502) 852-7997

Order services or products, check the status of your current requests and modify existing tickets, click here to access

The HelpDesk provides support to the entire University of Louisville community: faculty, staff and students. If you need assistance with accessing your univesity accounts, unlocking your password, accessing wireless, computer repairs, or more, please let us know.

Hours:

  • Monday through Thursday: 6am - 10pm
  • Friday: 6am - 5pm
  • Saturday: 7am - 5pm
  • Sunday: 10am - 10pm
  • University Holidays: 7am - 5pm
  • Thanksgiving Day: Closed
  • Christmas Day: Closed

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7 A.M. unless you specify a time.

Bomgar is a screen sharing tool used by the HelpDesk. If instructed by HelpDesk staff click here to start a Bomgar session. If instructed by HelpDesk staff click here to collect information for missing drives.