Spam Filtering
Spam email is filtered from your inbox using Microsoft Forefront Online Protection for Exchange.
Go straight to your spam mailbox.
Getting Started
NOTE: Your ULink password won't log you into your spam mailbox. To set up your spam mailbox password, click on either the Quick Start Guide or Detailed Instructions above.
How does it work?
Your spam filter quarantines potentially harmful email so it won't overload your mailbox and university email resources. You can view and delete spam email, as well as release it back to your inbox and report it as legitimate email.
Email in your spam mailbox is automatically deleted after 15 days unless you release it back to your inbox or delete it manually. Once spam email is deleted, it can't be retrieved. Review your spam mailbox regularly to make sure no legitimate email has been filtered from your inbox.
Report spam
If you get spam in your email inbox, you can report easily by installing a spam reporting utility that will automatically report the message to the university's spam filtering system. Reporting spam helps improve the system and results in less spam received in the future.You can also report it manually by following these steps:
- Create a new, blank message and add the spam message as an attachment.
- Copy and paste the original spam message subject line into the new message subject line. Important: Leave the body of the new message empty.
- Send your new message to abuse@messaging.microsoft.com.
Report a false positive
If you see legitimate email in your spam filter, you can report the "false positive" to false_positive@messaging.microsoft.com.
What about phishing?
Phishing emails are a type of spam. Senders of phishing emails attempt to trick you into providing sensitive information such as your password. Learn to spot a phishing email by reviewing the following illustration: Phishing illustration.
How do I get help?
If you need help, contact the Help Desk at 502-852-7997 or helpdesk@louisville.edu.
