This page will help you request a new Exchange (Outlook) service account, manage the account and add new users.
Requesting a new service account
Click the following link to request a new service account in Exchange (Outlook).
Adding a service account mailbox in Outlook
Both service account owners and delegates (proxy users) must add a service account mailbox to their Outlook accounts. Click the following link to add a service account mailbox. On a Mac? Click these instructions to delegate access from a Mac.
Managing your new service account
Service account owners must create a second Outlook profile from which to manage their service accounts. Click one of the links below for instructions on creating this second profile, as well as further steps that need to be taken to manage your service account.
- If you are using an on-campus desktop PC, click the following link for instructions on managing your service account (campus desktop).
- If you are using a laptop or home PC, click the following link for instructions on managing your service account (laptop or home).
Adding a new user to your service account
Creating a "Sent Items" rule in your service account
Make sure all items sent by delegates on behalf of your service account are saved as sent items in the service account. Click the following link for directions to create a sent items rule. Remember, your delegates must CC or BCC the service account for the rule to work properly.