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Service Accounts

This page will help you request a new Exchange (Outlook) service account, manage the account and add new users.

Requesting a new service account

Click the following link to request a new service account in Exchange (Outlook).

Adding a service account mailbox in Outlook

Both service account owners and delegates (proxy users) must add a service account mailbox to their Outlook accounts. Click the following link to add a service account mailbox. On a Mac? Click these instructions to delegate access from a Mac.

Managing your new service account

Service account owners must create a second Outlook profile from which to manage their service accounts. Click one of the links below for instructions on creating this second profile, as well as further steps that need to be taken to manage your service account.

Adding a new user to your service account

Click the following link to add a new user to your service account.
On a Mac? Click these instructions to delegate access from a Mac.

Creating a "Sent Items" rule in your service account

Make sure all items sent by delegates on behalf of your service account are saved as sent items in the service account. Click the following link for directions to create a sent items rule. Remember, your delegates must CC or BCC the service account for the rule to work properly.