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Using Exchange on Mobile Devices

Microsoft Exchange FAQ


Students: Looking for information on setting up CardMail on your mobile device? Click here for CardMail mobile device setup instructions or click here for general CardMail information.

1. I don't see my Exchange contacts on my mobile device. Where are they?

You need to sync your Exchange (Outlook) contacts to your mobile device. Click here for instructions on syncing your contacts.

2. I read something about a BlackBerry Enterprise Account. What is that?

A BlackBerry Enterprise Account is created when you have a license to the BlackBerry Enterprise Server (BES). The BES syncs your email, calendar and contact information to your BlackBerry.

3. How do I request a BlackBerry Enterprise Account?

Follow the instructions at http://louisville.edu/email/mobility to request a BlackBerry account.

4. How much is a BlackBerry Enterprise Server (BES) license?

With the Exchange email system, BlackBerry Enterprise Server (BES) licenses are free of charge.

5. I have a personal BlackBerry. How do I get my Exchange email delivered to it?

There are two ways to get your Exchange email delivered to your personal BlackBerry:
  1. Through a BlackBerry Enterprise Server (BES) account on UofL's server. For a BES account it is recommended that you have an unlimited data plan. In addition, you must have the "BlackBerry" plan, the Enterprise Provisioning plan from your cellular provider and a BlackBerry Enterprise license (which you can purchase request online
  2. Through a BlackBerry Internet Service (BIS) account. Contact your cellular provider for instructions on setting up a BlackBerry Internet Service account.

6. Which mobile devices are supported by the new Exchange email system?

Please click the mobile device comparison chart for a run-down of Exchange functions available on each device.

7. Will my Android device sync with my calendar and email?

Yes, Android devices sync with the Exchange calendar and email.

8. What are the limitations to accessing my Exchange account with my Android device?

The following are Android limitations:
  • Android devices do not come "Enterprise ready."
  • Android phones/devices are not supported by Microsoft because Google did not purchase the appropriate Microsoft Exchange ActiveSync licensing. This can cause synchronization issues.
  • Android OS is open source and subject to change.
  • Android OS varies from one manufacturer to another.
  • Android will not sync Exchange tasks.
  • Droid 2 from Verizon Wireless cannot accept Exchange appointments.

9. What are the limitations to accessing my Exchange account with my iPhone or iPad?

The following are iPhone/iPad limitations:
  • iPhone and iPad will not sync Exchange tasks.

10. What are the limitations to accessing my Exchange account with my HTC Evo by Sprint?

The following are Sprint HTC Evo limitations:
  • HTC EVO by Sprint cannot see all Exchange email folders.
  • HTC EVO by Sprint can get out of sync with your Outlook client.

11. What are the limitations to accessing my Exchange account with my Verizon Motorola Zoom?

The following are Verizon Motorola Zoom limitations:
  • Verizon Motorola Zoom cannot see all Exchange email folders.

12. What are the limitations to accessing my Exchange account with my Windows Mobile 7 device?

The following are Windows Mobile 7 limitations:
  • Windows Mobile 7 will not sync Exchange tasks.