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About Exchange (Information)

Microsoft Exchange FAQ

1. What is Microsoft Exchange (Outlook)?

Microsoft Exchange (Outlook) is the university's email system for faculty and staff.

2. What is the difference between Exchange and Outlook?

Exchange is the server that runs the university's email system behind the scenes. Outlook is the program, or client, you use to access your email account on your computer. On your mobile device, however, you access the Exchange server directly.

3. Why did the university choose Microsoft Exchange over other email providers and/or applications, to replace UofL's old GroupWise email system?

Microsoft Exchange easily integrates with most of the applications and devices used by faculty and staff. Exchange is a flexible email system delivering the latest trends in email services and can easily incorporate emerging technologies.

4. Do retirees get an Exchange email account?

Yes or you have the option of setting up an email forwarding service. This will send your UofL email to a personal account, such as Gmail, Hotmail, etc. More information for retirees is available at

5. What is my quota in Microsoft Exchange?

Microsoft Exchange email account holders will have a 1GB quota.

6. Can I use the Exchange desktop client from home?

Yes, you can download and use the Exchange desktop client from home. Go to iTech Xpress at to download the client free of charge.

7. Can I see student email addresses in the Microsoft Exchange address book?

Yes, student email addresses are integrated into the Microsoft Exchange address book.

8. Does IT offer Microsoft Exchange training?

Yes, you may register for this training through iTech Xpress.
  1. Log in at
  2. Click Free Outlook Training on the left side of the screen.
  3. Choose a class you would like to register for.

9. I use a Mac. Will Exchange work for me?

Yes. The Outlook 2011 email client is available for Mac. Download it from iTech Xpress.

10. Does Android sync with Exchange calendar and email?

Yes, Android syncs with Exchange calendar and email.

11. Will outgoing mail switch to an authenticated server?

Yes. IT has enabled authenticated SMTP, which allows you to send email from an IMAP client through UofL's email servers. Click the Supported Clients site for details on setting up your email using authenticated SMTP.

12. What about antivirus software and spam filtering?

Information Technology uses Microsoft Forefront Endpoint Protection, an antivirus and spam filtering solution. To keep Mac users protected, Information Technology continues to offer Symantec Endpoint Protection licenses for Mac.

13. Can I also use Microsoft Forefront at home?

No, Forefront is not available for home use. Information Technology recommends the use of Microsoft Security Essentials for PCs. Click here for Security Essentials installation instructions. Mac users should continue to use Symantec.

14. Why should I use the university’s customized Outlook 2010 client on my PC instead of the one that comes with Microsoft Office?

The university’s customized version of Outlook 2010 for PC is optimized for use by UofL employees, both at work and at home. In this customized version, IT has already fixed several issues that users commonly experience with the regular version of Outlook 2010. If you encounter any difficulties with this customized client, it is easier for IT to troubleshoot and resolve. IT strongly recommends installation of this customized version of Outlook 2010.

15. How do I get the customized Outlook 2010 client for my PC?

If you use a PC, check with your unit’s Tier I to see if it can be automatically installed on your work computer. If Outlook 2010 cannot be automatically installed on your work PC, or if you want to download it on your home PC, you can do so for free from iTech Xpress. Follow the installation instructions at

16. Is there a customized Outlook client for Mac?

Outlook 2011 is available for Mac users. However, this version is not customized. It is available as a free download from iTech Xpress for your work or home Mac. Follow the installation instructions at

17. I have a CardMail account and an Exchange (Outlook) account. Can I use the Outlook client to access both accounts?

Information Technology will only support the use of the WebApp for CardMail. IT does not support using the Outlook client to access CardMail.

18. What is my email address in Exchange (Outlook)?

Your email address is your ULink userID followed by (, or your first and last name followed by ( if you have set up an email nickname. Information Technology does not recommend giving out your email address as