Using CardMail (How-To)
1. How do I start using CardMail?Log in to your account at http://outlook.com/cardmail.louisville.edu. Your log in ID for CardMail is your ULink userID @cardmail.louisville.edu (for example: email@example.com). Your password is the same as your ULink password.
2. What is my email address?Your email address is your ULink user ID @louisville.edu (for example: firstname.lastname@example.org). Your log in ID for CardMail is your ULink user ID @cardmail.louisville.edu.
3. I heard that my log in ID for CardMail is not the same as my email address. What do I use to log in to CardMail?Your log in ID for CardMail is your ULink userID @cardmail.louisville.edu (for example: email@example.com). Your password is the same as your ULink password.
4. What is my CardMail password?Your CardMail password is the same as your ULink password.
5. How do I change/reset my password?Your CardMail password matches your ULink password. Changing your ULink password will also change your CardMail password. To change your password go to http://password.louisville.edu.
- NOTE: Do not change your password on the Windows Live site. If you do, it will be out of sync with your ULink password.
6. How do I find my SMTP server address in Outlook Live?
- go to http://outlook.com/cardmail.louisville.edu.
- Sign in with your log in ID for CardMail (firstname.lastname@example.org) and ULink password.
- The first part of the URL in the browser address bar is your SMTP server name. Example: If, after signing in, the first part of the URL in the browser address bar is https://bl2prd0102.outlook.com, then bl2prd0102.outlook.com, is your SMTP server.
7. What are the different ways I can access my CardMail?You can access CardMail in multiple ways:
- Online at outlook.com/cardmail.louisville.edu.
- Using your smart phone. See the Outlook Live Mobile Phone Features Page for more information on configuring your mobile phone to receive Outlook Live email.
- Using the Outlook email client that comes with Microsoft Office. For more information visit Outlook Help. Please note, you may use a desktop client to access CardMail, but IT only offers technical support for CardMail web access.
- Using POP3 or IMAP4 email programs (such as Entourage). Read the Outlook Live "Access Your Account Using IMAP or POP E-Mail Programs" Page.
8. How do I set up my mobile device to receive CardMail email?To set up CardMail on your mobile device.
9. Can I use a desktop client to access my CardMail?Yes, you can use a desktop client to access CardMail, but IT can only offer technical support for CardMail web access.
10. Can I combine mailboxes for CardMail and other external mail systems?
Yes, you can combine all your email accounts on both your desktop and mobile devices. To set up CardMail and other external mail on your mobile or desktop, see the instructions.
11. Will I be able to share my CardMail calendar with other students or faculty members?You may share your CardMail calendar with fellow students; however, the CardMail calendar does not integrate with faculty calendars.
12. Will the CardMail address book include faculty and staff email addresses?Yes, faculty and staff email addresses will appear in your CardMail address book.
13. What is the difference between a personal contact group and a public contact group?
Personal Contact GroupsWhen you create a personal contact group in CardMail, you may include anyone in the group (even external email addresses like gmail, Yahoo, and AOL). However, you are the only person who may use your personal contact groups; they cannot be shared.
Public Contact GroupsWhen you create a public contact group in CardMail, you may only include other CardMail users in your group. The advantage is that other CardMail users can see and use your public contact groups. Public groups may be controlled by the following settings:
- Open - Any CardMail user can join or leave the group at anytime.
- Restricted Access - CardMail users can only join or leave the group with approval from the creator of the group.
- Membership Closed - All requests to join or leave the group are automatically rejected.
14. Are there sending or receiving limits on my CardMail account?Yes. To combat spam and mass emailing dangers such as worms and viruses, the following limits are applied to your CardMail account:
- Recipient Limit - The maximum number of recipients you may include on one email message is 100. However, a public group is counted as a single recipient.
- Message Rate Limit - The maximum number of email messages you may send from your account per minute is 30.
- Recipient Rate Limit - The maximum number of recipients who may receive an email message from your account per day is 500.
15. Is Outlook Live training available?Yes. Visit IT's CardMail training page for videos and quick reference guides.Information Technology will also provide in-person workshops to assist you with using CardMail. We will announce these sessions when they become available.
16. How do I use the visually impaired setting in CardMail?
- Sign in to CardMail.
- Click on the Options link at the top right of the screen.
- Choose See all options.
- Choose Settings on the left side of the screen.
- Choose General
- Select the Use the blind and low vision experience checkbox.
- Click the Save button.
- Sign out of CardMail.
- When you sign in again, the account will be ADA compliant.