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Using CardMail (How-To)

1. How do I start using CardMail?

Log in to your account at http://outlook.com/cardmail.louisville.edu. Your log in ID for CardMail is your ULink userID @cardmail.louisville.edu (for example: fmlast01@cardmail.louisville.edu). Your password is the same as your ULink password.

2. What is my email address?

Your email address is your ULink user ID @louisville.edu (for example: fmlast01@louisville.edu). Your log in ID for CardMail is your ULink user ID @cardmail.louisville.edu.

3. I heard that my log in ID for CardMail is not the same as my email address. What do I use to log in to CardMail?

Your log in ID for CardMail is your ULink userID @cardmail.louisville.edu (for example: fmlast01@cardmail.louisville.edu). Your password is the same as your ULink password.

4. What is my CardMail password?

Your CardMail password is the same as your ULink password.

5. How do I change/reset my password?

Your CardMail password matches your ULink password. Changing your ULink password will also change your CardMail password. To change your password go to http://password.louisville.edu.
  • NOTE: Do not change your password on the Windows Live site. If you do, it will be out of sync with your ULink password.

6. How do I find my SMTP server address in Outlook Live?

  1. go to http://outlook.com/cardmail.louisville.edu.
  2. Sign in with your log in ID for CardMail (userid@cardmail.louisville.edu) and ULink password.
  3. The first part of the URL in the browser address bar is your SMTP server name. Example: If, after signing in, the first part of the URL in the browser address bar is https://bl2prd0102.outlook.com, then bl2prd0102.outlook.com, is your SMTP server.

7. What are the different ways I can access my CardMail?

You can access CardMail in multiple ways:

8. How do I set up my mobile device to receive CardMail email?

To set up CardMail on your mobile device.

9. Can I use a desktop client to access my CardMail?

Yes, you can use a desktop client to access CardMail, but IT can only offer technical support for CardMail web access.

10. Will I be able to share my CardMail calendar with other students or faculty members?

You may share your CardMail calendar with fellow students; however, the CardMail calendar does not integrate with faculty calendars.

11. Will the CardMail address book include faculty and staff email addresses?

Yes, faculty and staff email addresses will appear in your CardMail address book.

12. What is the difference between a personal contact group and a public contact group?

Personal Contact Groups
When you create a personal contact group in CardMail, you may include anyone in the group (even external email addresses like gmail, Yahoo, and AOL). However, you are the only person who may use your personal contact groups; they cannot be shared.
Public Contact Groups
When you create a public contact group in CardMail, you may only include other CardMail users in your group. The advantage is that other CardMail users can see and use your public contact groups. Public groups may be controlled by the following settings:
  • Open - Any CardMail user can join or leave the group at anytime.
  • Restricted Access - CardMail users can only join or leave the group with approval from the creator of the group.
  • Membership Closed - All requests to join or leave the group are automatically rejected.
Note: Faculty and staff members cannot reply to CardMail groups. For this reason, communication with faculty and staff is best conducted via direct messaging or use of a ListServ.

13. Are there sending or receiving limits on my CardMail account?

Yes. To combat spam and mass emailing dangers such as worms and viruses, the following limits are applied to your CardMail account:
  • Recipient Limit - The maximum number of recipients you may include on one email message is 100. However, a public group is counted as a single recipient.
  • Message Rate Limit - The maximum number of email messages you may send from your account per minute is 30.
  • Recipient Rate Limit - The maximum number of recipients who may receive an email message from your account per day is 500.

14. Is Outlook Live training available?

Yes. Visit IT's CardMail training page for videos and quick reference guides.Information Technology will also provide in-person workshops to assist you with using CardMail. We will announce these sessions when they become available.

15. How do I forward my CardMail to another email account?

For step-by-step instructions for forwarding your CardMail account, visit http://louisville.edu/email/forward-cardmail.html.

16. How do I use the visually impaired setting in CardMail?

  1. Sign in to CardMail.
  2. Click on the Options link at the top right of the screen.
  3. Choose See all options.
  4. Choose Settings on the left side of the screen.
  5. Choose General
  6. Select the Use the blind and low vision experience checkbox.
  7. Click the Save button.
  8. Sign out of CardMail.
  9. When you sign in again, the account will be ADA compliant.

17. If I set up an email nickname for my CardMail account, do my recipients see my nickname?

No. Your nickname (e.g. jane.doe@louisville.edu) does not appear when you send an email from CardMail. Instead, your email address appears as userID@louisville.edu . If you are subscribed to any listservs, this can affect your ability to post new messages to the list. IT recommends using your userID@louisville.edu email address when subscribing to any listservs. But rest assured, email sent to either address (first.last@louisville.edu or userID@louisville.edu) will reach you!