Appointments

Eligibility | Services | Scheduling | Hours of Operation | Confidentiality | Location

Eligibility

All currently enrolled University of Louisville students may use the Center's services. Students must be enrolled in summer classes in order to begin therapy during the summer. Students enrolled in programs on the Health Science Center (HSC) Campus can contact the HSC location as a starting point. Students must be located in the state of KY to receive services--if not in KY, we will speak with students by phone to help them get connected to services in their area. Faculty and staff seeking services (even if taking classes) should contact the UofL Employee Assistance Program, Human Development Company for services. 

Services (note that due to COVID-19 operation restrictions, we may have to adjust our procedures during the semester. Please call to discuss your needs before walking into the Center.)

We provide individual, group, and couples counseling, crisis intervention, urgent consultation and referral, medication management referral, consultation, and outreach to students. One individual must be a currently enrolled student in order to receive services as a couple.Services are covered by student fees and do not require additional payment, with the exception of psychological assessment. We offer assessments for students concerned about learning disabilities and/or Attention-Deficit/Hyperactivity Disorder (ADHD) for a reasonable fee on a sliding scale. If you would like more information or have a specific request, please stop by the office or give us a call. Students must be located in the state of KY at the time of service provision--if not in KY, we will assist students with getting connected to services in their area. 

After hours or emergency services

Scheduling

If you'd like to begin services at the Counseling Center, you can call M-F from 9am-4:00pm to set up an appointment for a brief 30 minute triage. During the triage, you and your clinician will decide next steps, which may include attending group, scheduling an Initial Assessment (IA), referrals to other on or off campus resources, and/or being added to our waitlist (if applicable).  During your IA, you will have the opportunity to discuss your concerns in more detail and consult with your clinician regarding in-person vs. telehealth services. If you have questions about this process, please contact the Counseling Center at 502-852-6585 or email coping@louisville.edu. 

Triages will be provided via  MS Teams. We encourage students to attend Initial Assessments in-person. Please call or email us with questions or concerns.

Please note that urgent consultation (UC) services are provided on a first come, first served basis. Our busiest time is 2-4pm. You will need time to complete paperwork and see or receive a callback from a clinician, and we do not schedule appointments for UCs. We may have to call you back/see you on the following day if there are several students ahead of you.

Hours of Operation

After hours or emergency services

Urgent consultations are available Monday through Friday from 9 am to 4 pm.

Please note that urgent consultation (UC) services are provided on a first come, first served basis. Our busiest time is 2-4pm. You will need time to complete paperwork and see or receive a callback from a clinician, and we do not schedule appointments for UCs. We may have to call you back/see you on the following day if there are several students ahead of you.

Please note that the Counseling Center is open year-round with the following exceptions:

• University holidays and breaks: these dates do not necessarily coincide with the Academic Calendar.
• University closings: schedule changes for inclement weather/ "snow days," late starts and early dismissals. Note that we are not considered a “clinic,” and are closed/delayed when classes and offices are cancelled/delayed due to inclement weather or other emergencies—this includes telehealth appointments. We will reopen when classes resume/offices reopen.

Confidentiality

We respect students' privacy, so all communication within the Center is confidential, with a few exceptions. These exceptions are:

1. when the information relates to clear and imminent danger to an individual,
2. when a state law requires the reporting of information (threats of violence, child abuse or neglect, spouse abuse), and
3. when information is requested by court order. Any disclosure in these situations will be made to an appropriate authority and will be limited to material directly pertinent to the issue involved.

Please note that we will not release any information obtained through interviews, counseling sessions, or testing without the written permission of a client.

Location

Counseling Center
Student Activities Center (SAC)
2100 S. Floyd St, Suite W204
Louisville, Kentucky 40208