Professional Development

The University of Louisville is committed to providing tools and information that lead to measurable performance improvement, increased job satisfaction, personal development, and positive morale for faculty and staff.  Every semester, Human Resources offers professional development programs that are free to any employee.  See the descriptions below and click "REGISTER" to sign-up and attend.  E-mail staffdev@louisville.edu with any questions.

Professional Development Sessions

View the 2019 Fall Professional Development Catalog

Conducting Effective Performance Appraisals

We all want to be part of a high-performing, engaged workplace and a thoughtful performance appraisal process is one of the best tools for making it happen.  Performance appraisals create an opportunity to set meaningful goals, discuss employee development, celebrate success, and provide constructive feedback for the year ahead.  With a new instrument and schedule for appraisals, this workshop will provide tips and resources for making the most of the process and prepare for this year’s October 31 submission deadline. Register to attend

Sessions:

August 27, 2019, 9-11 a.m., SAC W117 (Register)
August 29, 2019, 9-11 a.m., SAC W117 (Register)
September 3, 2019, 9-11 a.m., SAC W117 (Register)
September 5, 2019, 9-11 a.m., SAC W117 (Register)
September 10, 2019, 9-11 a.m., K-Wing K2034 (Register)
September 12, 2019, 9-11 a.m., K-Wing K2034 (Register)
September 17, 2019, 9-11 a.m., CTR 124 (Register)

Providing Excellent Customer Service Training

August 29, 2019, 10:00 am - 11:30 am, Human Resources Building (1980 Arthur Street)*

The idea of excellent customer service varies from person to person, so how do you make sure that everyone in your organization is on the same page? This workshop will explore the categories of customers you serve and create a clear and compelling picture of what excellent customer service means. Participants will have fun and learn more about their customers, as well as each other, while strategizing effective means to ensure outstanding service. Register to attend

Effective Communication Strategies

September 4, 2019, 2:00 - 3:30 pm,  Human Resources Building (1980 Arthur Street)* 

Today, messages come at us in so many different formats that it is no wonder there are communication breakdowns and roadblocks in the workplace. The ability to communicate in a professional manner can further employees' careers and relationships in their personal lives. Attendees of this workshop learn how to communicate effectively with management and peers in a way that opens up new dialogues and pathways for human connection. Register to attend

Conflict Resolution Training

September 24, 2019, 10:00 am - 11:30 am, Human Resources Building (1980 Arthur Street)*

Conflict on the job is a universal phenomenon and, if left unchecked, can have a destructive effect on productivity, teamwork and morale. More importantly, the manner in which conflict is addressed, significantly influences whether the outcome is a constructive resolution or a continuing dispute. Dispelling the fear and discomfort people often feel when observing or being part of a conflict, this workshop focuses on ways to turn conflict into productive energy and navigate conflict effectively. Register to attend

Dealing with Difficult People

October 8, 2019, 2:00 pm - 3:30 pm, Human Resources Building (1980 Arthur Street)*

Are your employees being impacted by challenging individuals in the workplace? This training gives attendees concrete techniques for dealing with difficult people by providing specific strategies to influence others toward a positive result. Participants explore how their own responses help or hinder the situation and will walk away with several applicable tactics that will make a difference in their work and personal lives. Register to attend

What are Microagressions and Why do they Matter?

October 23, 2019; 1:00 - 3:00 pm, Human Resources Building (1980 Arthur Street)*

It is a daily experience for some people to experience slights, subtle offenses, and well-intentioned comments based on the identities they hold. Known as microaggressions, research suggests that they add up over time to be damaging to a person’s self-image and confidence. As we work toward our vision for the university as a place where diversity, equity and inclusion are cornerstones, understanding microaggressions and how to address them effectively is a skill every employee should have. Instructor: Ashleigh Hazley, Assistant Director, Muhammad Ali Institute.  Register to attend

Qualities of an Effective Supervisor

October 29, 2019, 10:00 am - 11:30 am, Human Resources Building (1980 Arthur Street)*

 Becoming a supervisor can be an exciting and intimidating proposition. Our training brings best practices and a better understanding of the qualities one needs to be an effective supervisor. Appropriate for new and more seasoned supervisors, this workshop provides participants with an opportunity to explore their strengths and opportunities for development around decision making, professionalism, conflict resolution strategies and communication styles. Register to attend

Assertiveness Training

November 7, 2019, 2:00 pm - 3:30 pm, Human Resources Building (1980 Arthur Street)*

Some employees may experience difficulty speaking up for themselves. Knowing the difference between being assertive and aggressive can impact the way a message is perceived. This workshop provides participants with the tools to assert their positions and needs more effectively. Additionally, they will learn how to utilize appropriate communication skills to maintain boundaries, access necessary resources and negotiate with confidence. Register to attend


*During the hours of our workshops, parking is limited.  Available parking is permitted for Belknap employees with blue passes and up.  If you are a HSC employee, parking is permitted for green and up.

Mentoring for Success Pilot Program

University of Louisville is launching a new pilot mentoring program, Mentoring for Success, in 2019. Learn more >>