Training

The University of Louisville is committed to providing tools and information that lead to measurable performance improvement, increased job satisfaction, personal development, and positive morale for faculty and staff.  Every semester, Human Resources offers professional development programs that are free to any employee.  See the descriptions below and click "REGISTER" to sign-up and attend.  E-mail staffdev@louisville.edu with any questions.

Upcoming Training Sessions

Conflict Resolution – August 29, 9am and November 8, 2pm

Human Resources Office, 1980 Arthur StreetConflict on the job is a universal phenomenon and, if left unchecked, can have a destructive effect on productivity, teamwork and morale. More importantly, the manner in which conflict is addressed, significantly influences whether the outcome is a constructive resolution or a continuing dispute. Dispelling the fear and discomfort people often feel when observing or being part of a conflict, this workshop focuses on ways to turn conflict into productive energy and navigate conflict effectively.

Register for Conflict Resolution

Cultural Diversity – September 13, 2pm

Human Resources Office, 1980 Arthur StreetOrganizations began to address respect for diversity in the early 2000's, yet racial and cultural tensions continue to make the headlines today. Responding to this stagnation, our cultural diversity workshops are designed to focus on understanding how stereotypes can lead to ineffective communication. We examine our own behaviors and potential "blind spots", while discussing the differences between prejudice, stereotyping and discrimination. Whether you are looking to start from the ground up or just need to brush up on the subject, our workshops transform an atmosphere of mistrust, confusion, and negative typecasts into an environment of acceptance and mutual respect.

Register for Cultural Diversity

Qualities of an Effective Supervisor – September 26, 3pm

Human Resources Office, 1980 Arthur StreetBecoming a supervisor can be an exciting and intimidating proposition. Our training brings best practices and a better understanding of the qualities one needs to be an effective supervisor. Appropriate for new and more seasoned supervisors, this workshop provides participants with an opportunity to explore their strengths and opportunities for development around decision making, professionalism, conflict resolution strategies and communication styles.

Register for Qualities of an Effective Supervisor

Providing Excellent Customer Service – October 9, 1pm

Human Resources Office, 1980 Arthur StreetThe idea of excellent customer service varies from person to person, so how do you make sure that everyone in your organization is on the same page? This workshop will explore the categories of customers you serve and create a clear and compelling picture of what excellent customer service means. Participants will have fun and learn more about their customers, as well as each other, while strategizing effective means to ensure outstanding service.

Register for Providing Excellent Customer Service

Effective Communication Strategies – December 5, 9am

Human Resources Office, 1980 Arthur StreetToday, messages come at us in so many different formats that it is no wonder there are communication breakdowns and roadblocks in the workplace. The ability to communicate in a professional manner can further employees' careers and relationships in their personal lives. Attendees of this workshop learn how to communicate effectively with management and peers in a way that opens up new dialogues and pathways for human connection.

 Register for Effective Communication Strategies

**During the hours of our workshops, parking is extremely limited.  Available parking is permitted for Belknap employees with blue passes and up.  If you are a HSC employee, parking is permitted for green and up.