Winter
Session

SUPPORT

During Winter Session, the following support services will be available:

• Library Support

  Ekstrom Libraries will operate on intersession hours between 12/14/20-1/5/21.

  Day	Date	Hours
  Monday-Friday	December 14 - 18	8:00 am - 5:00 pm
  Winter Break	December 19 - January 2	Closed

  Spring semester begins Wednesday, January 6, 2021 – Regular hours resume

  Winter Session students will have access to online databases, journals, research guides and DIY resources designed specifically to support online students.

  Online Library Resources

  • Distance Library Services – Homepage for distance education library resources and support.
  • Subject Guides – The library’s Subject Guides provide links to recommended databases and other research resources grouped by subject area. All library databases are available 24/7 during Winter Session.
  • Research DIY – Research DIY breaks down the research process for students and includes videos, infographics, and step-by-step instructions for searching databases, finding quality sources, writing a research paper, and more.
  • Ask a Librarian – Students can use this form to contact a librarian with reference or other library-related questions during Winter Session. Please allow 24 hours for a response.

  UofL students may also use their student IDs at any of the seven participating Metroversity libraries. To see a list of participating libraries, please visit http://metroversity.org/libraries

• Academic Support
  • REACH tutoring services and appointments are not available during Winter Session but online help resources are available at https://reach.louisville.edu/tipsandtools/
  • The University of Louisville Writing Center (including the Virtual Writing Center) will be closed from 12/14/20-1/5/21. However, students can access valuable resources such as FAQS and instructional videos by visiting http://louisville.edu/writingcenter/for-students-1
• Technical Support
  • Student Tech support services are available throughout the Winter Session by phone at (502) 852-7997.
  • Helpdesk hours are available every day from 7 a.m. – 5 p.m. except on December 25.
  • If you have an urgent request during off hours, call the helpdesk and your call will be transferred to an on-call technician, or you can leave your request on voicemail. Your call will be returned the next day starting at 7 a.m. unless you specify a time.
• Disability Resource Center
  • The University of Louisville is committed to equal opportunity for all academically qualified students and does not discriminate based on disability. The mission of the Disability Resource Center (DRC) is to coordinate services that ensure individuals with disabilities have equal access to take full advantage of the University's educational, social and cultural opportunities. For more information, please visit http://louisville.edu/disability/ or call (502) 852-6938. The Disability Resource Center will remain open until 12/24/20.
• Urgent, Crisis, and Emergency Information
  • The University of Louisville Police Department (ULPD) will remain on duty throughout Winter Session.
    • To report an emergency, call (502) 852-6111 or 911
    • ULPD Website: http://louisville.edu/police/
  • Hotlines and Additional Resources:
    • Hope Now Hotline: (502) 589-4313 or 1-800-221-0446
      • This 24/7 hotline is a resource by a local Louisville agency: Centerstone (formerly Seven Counties Services). Individuals who are deaf or hard of hearing can call using KY Relay at 711.
    • The National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
      This 24/7 hotline is a national resource which connects you to a crisis center nearest your location.
  • The Trevor Project: 1-866-488-7386
    • This 24/7 hotline is a resource specifically for youth who identify as lesbian, gay, bisexual, transgender, or questioning (LGBTQ).
  • Emergency Psychiatry at University of Louisville Hospital: (502) 562-3120
  • In case of imminent danger to self or others, please call 911 or ULPD.