Meet our Team

Enrollment Management

Tyiana Thompson at the University of Louisville Online

Tyiana Thompson

Enrollment Management Manager, Online Learning

502.852.8957

As the Enrollment Management Manager, Tyiana oversees the development and implementation of effective strategies for providing excellent customer service and support to prospective online students interested in online programs at UofL, and helping the university grow its community of online learners. With nine years of recruitment, enrollment and project management experience – seven of those years in admissions management in the private education sector – Tyiana has a proven track record of successfully growing an institution's online enrollment and program offerings. Tyiana’s education includes a Bachelor of Science in Psychology from Eastern Kentucky University as well as Master of Science in Management from Sullivan University.

What I like the most about my job:

I am extremely passionate about education. I believe it should be easily accessible to all individuals who want to acquire scholastic achievements. I enjoy facilitating educational growth opportunities within our community and beyond and it is truly motivating to work with a team of individuals who share my passion.

Favorite quote:

There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self.

—Ernest Hemingway



Marketing & Communications


laura dorman at the University of Louisville Online

Laura Dorman

Marketing & Communications Manager, Online Learning

502.852.0363

Laura brings over 10 years of marketing experience in higher education and online education, brand management and advertising expertise. She works with colleges and academic departments within UofL to develop and implement effective marketing and recruiting plans for select online programs. She also manages the Online Learning web presence, media buying, advertisement placements, creative work and communications related to the promotion of online programs offered at UofL. Laura’s academic background includes bachelor’s degrees in fine arts, marketing and business administration and an executive MBA. She has experienced online learning and its benefits first hand as a student.

What I like the most about my job:

In my position I get to connect nontraditional students with learning opportunities through advertisement. I enjoy playing an active role in raising awareness about online programs at UofL so adult learners can earn the degree they need, in a convenient and affordable manner. I get to be creative and strategic, challenged and rewarded, all at the same time. I love working with academia and with various types of publications (print/web) to create effective promotional materials for our online programs.

Favorite quote:

My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style.

—Maya Angelou


Andrea Parr at the University of Louisville Online

Andrea Parr

Marketing and Communications Coordinator

502.852.1677

Andrea brings 10 years of public relations, digital media, crisis communications, and media research experience. Throughout her career in marketing and public relations, Andrea has worked with a variety of industries from spirits to public policy. In her role as the marketing and communications coordinator for online learning at UofL, she supports the marketing manager and the university’s online programs with everything from advertising placements and strategy to content creation and web presence optimization. Andrea earned a BA from Mount Holyoke College, where she studied art history and English literature.

What I like the most about my job:

I am so fortunate to have the opportunity to work in higher education and to be surrounded by people who are committed to life-long learning - from university administrators and faculty to students and prospective students. No two days in any marketing position are alike and this is especially true in higher ed. I'm constantly challenged to ensure that our programs are accessible to individuals whose career opportunities would be enhanced and lives enriched through online education.

Favorite Book:

White Noise by Don Delillo



Administration & Operations


kristen brown at the University of Louisville Online

Kristen Brown

Assistant Director, Online Learning

502.852.8565

Kristen Brown is Assistant Director for Online Learning at the University of Louisville. Kristen has been working in the field of online education since 2001 and has experience with bringing new degrees and certificates online, developing student services for online students, and working with data management systems to create meaningful reports. At UofL, Kristen partners with the academic departments and units to bring programs online, clarifies policy related to online education, manages state and federal regulations related to online, and oversees marketing, prospective student management, online education data, and student services for online students. Prior to her career in online education, Kristen was a project manager for several years with a web development firm as well as with a benefits management company where she also served as a programmer. Kristen’s diverse background is connected by using technology creatively, which continues in her career at UofL.

What I like the most about my job:

I truly enjoy working with aspects of the university community – from the academic units to student services to administrative units – the connections and relationships I make throughout campus give me energy and help me understand the university more each day. Further, having my professional home in the Delphi Center for Teaching and Learning provides the foundation for making these connections.

Favorite Book:

A Confederacy of Dunces by John Kennedy Toole


Melinda Addie at the University of Louisville Online

Melinda Addie

Administrative Systems Analyst, Online Learning

502.852.7605

As the Administrative Systems Analyst for online learning, Melinda oversees the data housing, reporting and functionality of the lead management system, Radius. She focuses on organizing and analyzing prospective student data for inquiries to UofL online programs, as well as data points for UofL students who take online classes or are enrolled in online programs. The data analysis and reporting information is used to continuously improve the university’s online programs, inquiry management and enrollment management processes.

Through her college education, Melinda has experienced learning both in traditional and online format. She earned an undergraduate degree in English at the University of North Carolina in Greensboro and an MA in Journalism and Mass Communications at Marshall University. As an online student at Indiana University’s Kelley School of Business, Melinda expanded her skills in data analysis by taking courses in business analytics. She has worked in communications, public relations and fundraising for the nonprofit sector for most of her career.

What I like the most about my job:

I find it not only challenging and stimulating, but also very rewarding to be one of the many moving parts in serving the prospective online student population, working in an environment of collaboration and excellence, supporting partner schools/departments in making strategic decisions, and in creating learning opportunities for online students that can help them achieve their education and career goals.

Favorite quote:

There are two ways of spreading light: to be the candle or the mirror that reflects it.

—Edith Warton


ashley beck at the University of Louisville Online

Ashley Beck Heimbrock

Program Coordinator, Online Learning

Phone: 502.852.7622

As program coordinator, Ashley has a bird’s eye view of all the operations intrinsic to the office of Online Learning and our partners’ needs. She works with internal partners (programs and departments) at UofL to ensure that all projects and tasks are completed on time and that any arising issues are addressed in a timely manner. She plans, schedules and documents our team’s meetings, organizes and tracks the office budget and provides administrative support to the Assistant Director of Online Learning, Kristen Brown.
Ashley has a business mind and an artistic background. She has almost ten years of experience with project and personnel management within the local and regional theater circuit. Ashley is also a University of Louisville alumna – she earned a Bachelor of Science in Theater Arts and a Bachelor of Arts in Humanities, Magna Cum Laude from UofL.

What I like the most about my job:

My main role and priority is to keep all lines of communication open and clear between our office and our partners and, ultimately, our prospective students. My tasks dashboard is like a giant puzzle. I embrace (and enjoy) the daily challenge of fitting everything together in the best way possible for our team to operate efficiently and effectively. I take pride in keeping those puzzle pieces together and I always look for new ways to better serve our partners and our students.

Favorite hobby:

I enjoy reading (I have A LOT of favorite books), crocheting, cross-stitching, and, of course, puzzles!


Kathryn Cross at the University of Louisville Online

Kathryn Cross

State Authorization Analyst

502.852.7606

As State Authorization Analyst, Kathryn is responsible for making sure the University complies with laws and regulations in all fifty states relating to the university’s activities in other states (ex. offering online programs, allowing students to participate in internships, advertising, recruiting, etc.). She focuses on completing the necessary paperwork to authorize the University to offer programs and conduct other activities in all states. She is also the point person for questions from internal departments regarding state authorization and related issues.

Additionally, she has developed experience with research and policy analysis through volunteer work with non-profit organizations, and has experience with leading projects, designing and editing, fundraising, and client representation gained throughout high school and college. Kathryn earned a Bachelor of Arts in Psychology (cum laude) in 2012 and a Juris Doctorate (magna cum laude) in 2015, both from the University of Louisville.

What I like the most about my job:

What I enjoy most about my job is the freedom I have to try on many different hats. State authorization is a large, complex project which requires the ability to read and understand statutes and regulations, communicate effectively and persuasively with different types of people (e.g., regulators, university administrators, students), analyze budgets, participate in strategic planning, and organization and time management. I could not imagine a better way to utilize my degree and start my professional career than to work at the Delphi Center and with my Delphi colleagues.

Favorite hobby:

I enjoy crafting (scrapbooking, painting, drawing), playing musical instruments (piano, guitar, and drums), playing board games with friends and family, and volunteering with animal welfare organizations.

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