Meet our Team

elizabeth mcdaniels at the University of Louisville Online

Elizabeth McDaniel

Enrollment Counselor, Online Learning

502.627.0856 (toll-free: 800.871.8635)

As Enrollment Counselor, Elizabeth manages the daily operations of managing prospective and current inquiries related to online degree programs and courses. She connects students to resources that can help them start and be successful as online students at UofL. Elizabeth has more than 15 years of experience in corporate training development and more than 12 years in grant writing and raising money for non-profit organizations. She earned a Bachelor of Arts in Telecommunications, with honors, from the University of Kentucky.

What I like the most about my job:

Every day is different and interesting! I love to help future and current online students find answers to their questions and serve as their one-stop connection to whatever resource they need. I connect with students on a professional, academic and personal level and take time to hear their story. I am very proud to offer that support.

Favorite quote:

I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

—Maya Angelou

ashley beck at the University of Louisville Online

Ashley Beck Heimbrock

Program Coordinator, Online Learning

Phone: 502.852.7622

As program coordinator, Ashley has a bird’s eye view of all the operations intrinsic to the office of Online Learning and our partners’ needs. She works with internal partners (programs and departments) at UofL to ensure that all projects and tasks are completed on time and that any arising issues are addressed in a timely manner. She plans, schedules and documents our team’s meetings, organizes and tracks the office budget and provides administrative support to the Assistant Director of Online Learning, Kristen Brown.
Ashley has a business mind and an artistic background. She has almost ten years of experience with project and personnel management within the local and regional theater circuit. Ashley is also a University of Louisville alumna – she earned a Bachelor of Science in Theater Arts and a Bachelor of Arts in Humanities, Magna Cum Laude from UofL.

What I like the most about my job:

My main role and priority is to keep all lines of communication open and clear between our office and our partners and, ultimately, our prospective students. My tasks dashboard is like a giant puzzle. I embrace (and enjoy) the daily challenge of fitting everything together in the best way possible for our team to operate efficiently and effectively. I take pride in keeping those puzzle pieces together and I always look for new ways to better serve our partners and our students.

Favorite hobby:

I enjoy reading (I have A LOT of favorite books), crocheting, cross-stitching, and, of course, puzzles!

laura dorman at the University of Louisville Online

Laura Dorman

Marketing Manager, Online Learning


Laura brings over 7 years of marketing experience in higher education and online education, brand management and advertising expertise. She works with colleges and academic departments within UofL to develop and implement effective marketing and recruiting plans for select online programs. She also manages the Online Learning web presence, media buying, advertisement placements, creative work and communications related to the promotion of online programs offered at UofL. Laura’s academic background includes bachelor’s degrees in fine arts, marketing and business administration and an executive MBA. She has experienced online learning and its benefits first hand as a student.

What I like the most about my job:

In my position I get to connect nontraditional students with learning opportunities through advertisement. I enjoy playing an active role in raising awareness about online programs at UofL so adult learners can earn the degree they need, in a convenient and affordable manner. I get to be creative and strategic, challenged and rewarded, all at the same time. I love working with academia and with various types of publications (print/web) to create effective promotional materials for our online programs.

Favorite quote:

My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style.

—Maya Angelou

colin baumgartner at the University of Louisville Online

Colin Baumgartner

Marketing and Communications Coordinator


Colin joined the Delphi Center for Teaching and Learning at the University of Louisville in 2013 as a Marketing and Communications Coordinator, with a significant portion of his time dedicated to Online Learning. He assists a variety of the university’s online programs with everything from web presence to advertising to content creation. Colin spends most of his spare time as a graduate student at UofL, working toward a Master of Business Administration.

What I like the most about my job:

The Delphi Center is truly a unique place and I love working alongside folks who are committed to providing excellent, responsive and innovative services to the learning community at UofL and beyond. This mission is reflected in every new project the online learning team takes on, and it’s great to be able to connect the non-traditional student with an opportunity to further their education and career.

Favorite quote:

Try to learn something about everything and everything about something.

—Thomas Henry Huxley

Melinda Addie at the University of Louisville Online

Melinda Addie

Administrative Systems Analyst, Online Learning


As the Administrative Systems Analyst for online learning, Melinda oversees the data housing, reporting and functionality of the lead management system, Radius. She focuses on organizing and analyzing prospective student data for inquiries to UofL online programs, as well as data points for UofL students who take online classes or are enrolled in online programs. The data analysis and reporting information is used to continuously improve the university’s online programs, inquiry management and enrollment management processes.

Through her college education, Melinda has experienced learning both in traditional and online format. She earned an undergraduate degree in English at the University of North Carolina in Greensboro and an MA in Journalism and Mass Communications at Marshall University. As an online student at Indiana University’s Kelley School of Business, Melinda expanded her skills in data analysis by taking courses in business analytics. She has worked in communications, public relations and fundraising for the nonprofit sector for most of her career.

What I like the most about my job:

I find it not only challenging and stimulating, but also very rewarding to be one of the many moving parts in serving the prospective online student population, working in an environment of collaboration and excellence, supporting partner schools/departments in making strategic decisions, and in creating learning opportunities for online students that can help them achieve their education and career goals.

Favorite quote:

There are two ways of spreading light: to be the candle or the mirror that reflects it.

—Edith Warton

Aleksandra Dovedan at the University of Louisville Online

Aleksandra Dovedan

Enrollment Counselor, Online Learning

502.627.0856 (toll-free: 800.871.8635)

In her enrollment counselor role, Aleksandra provides assistance to future online students to help them learn more about the online programs at UofL, get answers to their specific questions or connect them with other resources within the university. She strives to ensure that future online students feel welcomed and part of our university’s learning community. Aleksandra has 7 years of customer service experience and more than 5 years in the higher education field. She holds a Master of Arts in Human Resources, and a Bachelor of Science in Marketing and Management dual degree.

What I like the most about my job:

Helping current and future professionals reach their educational goals is something that I am very proud of and take very seriously. I enjoy connecting and building a rapport with online students during their initial inquiry process and contributing to their future success. Because I have also experienced the benefits of online learning as an undergraduate and graduate student, I can directly relate to our students and their various levels of comfort with earning their education online.

Favorite quote:

Every great dream begins with a dreamer. Always remember, you have within you the strength, the patience and the passion to reach for the stars and to change the world.

—Harriet Tubman

Kathryn Cross at the University of Louisville Online

Kathryn Cross

State Authorization Analyst


As State Authorization Analyst, Kathryn is responsible for making sure the University complies with laws and regulations in all fifty states relating to the university’s activities in other states (ex. offering online programs, allowing students to participate in internships, advertising, recruiting, etc.). She focuses on completing the necessary paperwork to authorize the University to offer programs and conduct other activities in all states. She is also the point person for questions from internal departments regarding state authorization and related issues. Additionally, she has developed experience with research and policy analysis through volunteer work with non-profit organizations, and has experience with leading projects, designing and editing, fundraising, and client representation gained throughout high school and college. Kathryn earned a Bachelor of Arts in Psychology (cum laude) in 2012 and a Juris Doctorate (magna cum laude) in 2015, both from the University of Louisville.

What I like the most about my job:

What I enjoy most about my job is the freedom I have to try on many different hats. State authorization is a large, complex project which requires the ability to read and understand statutes and regulations, communicate effectively and persuasively with different types of people (e.g., regulators, university administrators, students), analyze budgets, participate in strategic planning, and organization and time management. I could not imagine a better way to utilize my degree and start my professional career than to work at the Delphi Center and with my Delphi colleagues.

Favorite hobby:

I enjoy crafting (scrapbooking, painting, drawing), playing musical instruments (piano, guitar, and drums), playing board games with friends and family, and volunteering with animal welfare organizations.

kristen brown at the University of Louisville Online

Kristen Brown

Assistant Director, Online Learning


Kristen Brown is Assistant Director for Online Learning at the University of Louisville. Kristen has been working in the field of online education since 2001 and has experience with bringing new degrees and certificates online, developing student services for online students, and working with data management systems to create meaningful reports. At UofL, Kristen partners with the academic departments and units to bring programs online, clarifies policy related to online education, manages state and federal regulations related to online, and oversees marketing, prospective student management, online education data, and student services for online students. Prior to her career in online education, Kristen was a project manager for several years with a web development firm as well as with a benefits management company where she also served as a programmer. Kristen’s diverse background is connected by using technology creatively, which continues in her career at UofL.

What I like the most about my job:

I truly enjoy working with aspects of the university community – from the academic units to student services to administrative units – the connections and relationships I make throughout campus give me energy and help me understand the university more each day. Further, having my professional home in the Delphi Center for Teaching and Learning provides the foundation for making these connections.

Favorite Book:

A Confederacy of Dunces by John Kennedy Toole

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