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About the Office

by sysadmin last modified Dec 12, 2012 11:20 AM

The Ombuds Office at the University of Louisville provides informal, impartial and confidential dispute resolution services for faculty and staff. We assist people with interpersonal misunderstandings or disputes as well as those with concerns about academic or administrative issues. We attempt to help individuals resolve their concerns fairly and, if possible, informally. The Ombuds Office operates independently as a supplement to existing administrative or formal grievance procedures and has no formal decision-making authority. We do not act as advocates for either side in a dispute. Perhaps most importantly, we operate confidentially and do not acknowledge without the permission of the individual who has or has not used the Ombuds Office. (In some cases, even if we have permission we do not acknowledge this information.) We report administratively to the provost.

Folder Our Role by UofL Ombuds Office — last modified Feb 05, 2009 12:14 PM
The Ombuds Office at the University of Louisville provides informal, impartial and confidential dispute resolution services for staff and faculty.
Folder Operating Principles by UofL Ombuds Office — last modified Oct 27, 2008 11:25 AM
 
Folder Assisted Dispute Resolution by UofL Ombuds Office — last modified Oct 27, 2008 11:26 AM
 
Folder E-mail & the Ombuds Office by UofL Ombuds Office — last modified Oct 27, 2008 11:27 AM
 
Folder Frequently Asked Questions (FAQs) by UofL Ombuds Office — last modified Feb 05, 2009 12:14 PM
 
Folder Code of Ethics by Porter,Karen Harrell — last modified Apr 19, 2011 05:55 PM
The International Ombudsman Association (IOA) is dedicated to excellence in the practice of Ombudsman work. The IOA Code of Ethics provides a common set of professional ethical principles to which members adhere in their organizational Ombudsman practice. Based on the traditions and values of Ombudsman practice, the Code of Ethics reflects a commitment to promote ethical conduct in the performance of the Ombudsman role and to maintain the integrity of the Ombudsman profession. The Ombudsman shall be truthful and act with integrity, shall foster respect for all members of the organization he or she serves, and shall promote procedural fairness in the content and administration of those organizations’ practices, processes, and policies.
Folder Standards of Practice by Porter,Karen Harrell — last modified Apr 19, 2011 05:54 PM
The International Ombudsman Association (IOA) Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics. Each Ombudsman office should have an organizational Charter or Terms of Reference, approved by senior management, articulating the principles of the Ombudsman function in that organization.
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