ShelbyHurst Campus Policies

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Refer to our frequently asked questions (FAQ).

Booking Procedure

Reservations are not guaranteed until a facility rental contract has been signed and returned to your coordinator. In the months leading to your event, your coordinator will work with you to finalize set-up needs, rental items, catering, and any other logistics needed for your meeting or conference. All charges, including facility, catering, and any rental items, will appear on the final invoice, which you will receive after your event.


Payments may be made by check, Visa or MasterCard. Please note that we do not keep credit card information on file. If you pay by credit card, you will need to submit your information each time you receive an invoice. UofL departments are encouraged to pay by pro-card, but other payment methods can be arranged.

Food and Beverage

No outside food or beverage is allowed at ShelbyHurst Campus for meetings, corporate events or conferences. All food, beverage, and alcohol are ordered through and provided by our award-winning, on-site caterer. Your coordinator will arrange your catering needs with our on-site caterer.

Cancellation Policy

Room Cancellation:

For any reserved space, you must provide cancellation notice fourteen business days prior to the first day of your event, or you will be charged the total facility rental fee.

Food and Beverage Cancellation:

You must provide cancellation notice seven business days prior to any catering ordered, or you will be charged the total catering bill including any service charges.

Inclement Weather

When the university closes, ShelbyHurst Campus is included in the closure. You may still plan on holding your event, and Public Safety officers will be in the building to unlock any room you have reserved. In extreme weather situations, we cannot guarantee the presence of our staff or the services of any outside vendors, including catering. However, our Event and Conference Services staff will make every effort to safely arrive on-site to provide the excellent customer service experience you are expecting.

Business Hours

UofL Event and Conference Services is open for corporate events 7:00 a.m. to 12:00 a.m. If your event is going to last past 12:00 a.m., special arrangements need to be made with us.

Private Property

No firearms are allowed on university property at any time. No fireworks, fire hazards, glitter, rice, birdseed, or confetti are allowed inside the venue. With permission, certain items are allowed outside the venue.

Acceptable Internet Use Policy

All Internet Services are subject to The University of Louisville‘s acceptable use policies ( and University of Louisville may suspend Service to any user if the use is determined to be in violation of the acceptable use policies. The University of Louisville is the sole provider of wired and Wi-Fi Internet services within the facility.

Users may not use their own wireless access points, wireless routers, MiFi devices, or any other device that provides shared Wi-Fi Internet access.

Disclaimer: The University of Louisville does not provide security, such as, but not limited to firewalls, etc. for any data circuit(s) that we provide. It is the sole responsibility of the user to provide any necessary security.

Software or content obtained from the use of Service may contain viruses or other harmful features and users are solely responsible for protecting their equipment and software from such matters.

Policies are subject to change. Contact us at 502.852.0360 with any questions.

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