Financial Aid

Student Financial Aid


The Student Financial Aid Office serves prospective students, current students, and their parents with financial aid questions and needs.


Contact Information



Call Center: 502-852-5511

Location: 110 Houchens Building Belknap Campus



On the Student Financial Aid website, visitors can access all of the following:


• term specific information on aid disbursement, residual funds, and the financial aid advance

• financial aid news and upcoming important dates

• aid application and processing instructions

• award sources and types

• UofL and outside scholarship postings

• an aid estimator to calculate an estimate of their financial aid awards

• consumer information


Additional web services are available to applicants for admission, newly admitted students, and current students at > Student Services > Financial Aid.


E-mail Service Account

Send your e-mail questions to For specific account information, current students must e-mail us from their UofL email account. E-mail responses typically occur within 48 business hours.


Call Center

Contact the Call Center at 502-852-5511 from 9:00 AM to 5:00 PM Monday through Friday. This service is intended to assist prospective students, current students, and parents with their general financial aid questions. We ensure students' privacy by not disclosing account specific information. Current students should have their Student ID number ready when calling.


Office Hours

We provide walk-in counseling to both current and prospective students on Monday through Friday from 9:00 AM until 30 minutes prior to closing. Typically, the office closes at 5:00 PM. The office will remain open until 5:30 PM on Tuesdays and Wednesdays while students are in classes for the fall and spring semesters. Check the Student Financial Aid website for special office hours during August and January class registration.


Consumer Information

Access the Consumer Information webpage at to view information on the following:


• the need-based and non-need-based federal financial aid that is available to students

• the need-based and non-need-based state and local aid programs, school aid programs, and other private aid programs that are available

• how students apply for aid and how eligibility is determined

• how the school distributes aid among students

• the rights and responsibilities of students receiving aid

• how and when financial aid will be disbursed

• the terms and conditions of any employment that is part of the financial aid package

• the terms of, the schedules for, and the necessity of loan repayment and required loan exit counseling

• the criteria for measuring satisfactory academic progress, and how a student who has failed to maintain satisfactory progress may reestablish eligibility for federal financial aid.

• a statement of the requirements for the return of Federal Student Aid program funds when a student withdraws from school, information about any refund policy with which the school must comply, and the requirements for officially withdrawing from the school

• the terms and conditions under which students receiving federal education loans may obtain deferments

• information regarding the availability of Federal Student Aid program funds for study abroad programs.


A student can request and receive a printed copy of the Consumer Information webpage.

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