Customer Service MAGIC
How to Build Customer Loyalty
In today’s hyper-competitive and pervasively connected world, if you’re not the best, people will know it. Building customer loyalty and creating a positive buzz is more important than ever. In this interactive workshop you will learn a simple five-step model for adding MAGIC to your customers’ experiences. From setting the stage to working with difficult customers to cementing customer loyalty, you will develop strategies that you can put to work immediately to leave your customers in awe.
You Will Learn To:
- Make a great first impression
- Ask questions to determine customer wants and needs
- Go above and beyond in providing service
- Invest time and energy in solving customer problems
- Close with sincerity
$395 (includes instruction, seminar manual, lunch, certificate of completion, parking, and refreshment breaks)
All dates meet from 8:30 a.m.—4:30 p.m.
09-24-2015Thursday - #167CBE
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