Franchise Management Certificate
Suzanne Bergmeister (MBA, Cornell University) is an Entrepreneur-in-Residence and the Assistant Director of the Forcht Center for Entrepreneurship at the University of Louisville. She has 20 years of experience working with entrepreneurs and start-up companies vying for investment funding. She also regularly teaches MBA courses in entrepreneurship, new venture creation, and venture finance. Suzanne formerly worked as a venture capitalist, most recently with Chrysalis Ventures in Louisville, and owns her own consulting company, Sunflower Business Ventures, Inc.
Denise Cumberland, CFE
Denise Cumberland (PhD, University of Louisville) is an assistant professor in the Master’s in Human Resource and Organization Development program at University of Louisville. As a researcher, she has expertise in franchise boards, franchising education, franchise performance, franchisee mentoring, and entrepreneurship. She has over 25 years of professional experience in the franchise industry, including leading product and process innovations, and managing advertising and communications. She is a Certified Franchise Executive and a member of the Board of Governors of the Institute of Certified Franchise Executives.
Kathleen Gosser (PhD, University of Louisville) is an experienced leader in the franchise industry and a passionate educator. She currently serves as the Director of Learning & Organizational Development at KFC Corporation. In her 30 year career in the franchise industry, she has enjoyed numerous roles, including leadership of customer satisfaction programs, operations measurement, employee recognition, training, and team member engagement efforts. She also had direct P&L accountability as the Region Coach of 10 restaurants in Louisville.
Lars Smith (JD, New England School of Law; LLM, Franklin Pierce Law Center) holds the Samuel J. Stallings Chair in Law at the University of Louisville's Louis D. Brandeis School of Law, where he also serves as associate dean for academic affairs. He teaches a variety of business and commercial law courses, and is the faculty advisor to the Law School’s Entrepreneurship Clinic. He has published on the topic of intellectual property in the American Bar Association’s publication Franchising: Cases, Materials & Problems.