Student Complaint Procedure

In compliance with recent United States Department of Education regulations, the procedure students should follow to address complaints is outlined below.

Students who have complaints, grievances, or concerns regarding courses taken at the University of Louisville should contact the Student Grievance Officer to have the issues resolved in an expeditious, fair, and amicable manner.

The University’s Student Grievance Procedures are outlined in detail on the Student Grievance Officer’s website. Students should first seek to resolve their complaints through informal discussion and administrative channels.

If you reside outside the state of Kentucky, and in the unlikely event that the issue is not resolved internally at the University of Louisville, you may also file a complaint with your state. Please review the Directory of State Authorization Agencies [PDF] for more details and contact information.

You may also contact our accrediting agency - the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The Commission’s complaint policy, procedures, and the complaint form are available here [PDF].


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