Student Complaint Procedure

In compliance with recent United States Department of Education regulations, students should address complaints by following the procedure outlined below.

Students who have complaints, grievances, or concerns regarding courses taken at the University of Louisville (UofL) should contact UofL's Student Advocate in the Dean of Students office to have the issues resolved in an expeditious, fair, and amicable manner. The University’s Student Complaint Procedure is outlined in detail on the Dean of Students website. Students should first seek to resolve their complaints through informal discussion and administrative channels.

In the unlikely event that the issue is not resolved internally at the University of Louisville, you may also file a complaint with your state. A complaint should be filed in the student's state of residence. Below are links to the agency in Kentucky that handles complaints about University of Louisville, University of Louisville's regional accreditor, and the other states and U.S. territories where complaints may be filed. Please note: University of Louisville does not maintain the state and territory websites, and information may change without UofL's knowledge.

For current residents of Kentucky: The Council on Postsecondary Education (CPE) is the agency in Kentucky that handles complaints about University of Louisville and has the ability to act on those complaints.

Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
Telephone: (502) 573-1555 Fax: (502) 573-1535
Email: cpeconsumercomplaint@ky.gov
http://cpe.ky.gov/forstudents/consumercomplaints

To file a complaint with our accrediting agency – the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) – review the Commission’s complaint policy, procedures, and complaint form. The SACSCOC contact information is below.

Southern Association of Colleges and Schools
Commission on Colleges (SACSCOC)
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone: (404) 679-4500
Fax: (404) 679-4558
http://www.sacscoc.org

If you currently reside outside the state of Kentucky, the following list provides the agencies where complaints for your state or territory may be filed.

^ Top of Page