Special Services

Phone: (502)852-6747
Location: Ekstrom Library, 1st floor (Reference Dept.)

The Special Services Office exists to help users with disabilities take advantage of library resources and services. This service extends to all users of the library, including non UofL students and those who have only a temporary problem which makes library access difficult. The staff will work with these users to help them access library materials, retrieve books and periodicals, make photocopies, and download or scan materials. The Libraries also provide adaptive technology.

To request assistance or reserve any of the adaptive equipment, please contact the Ekstrom Reference Desk, 852-6747.

The University Libraries are committed to service and accessibility and will work with users on an individual basis in any of the libraries as-needed. Services are regularly available Monday through Friday but arrangements can be made for evenings and weekends.

Policies & Services

Retrieval of materials from the stacks

  • You must provide a list, including call numbers, of the materials to be pulled for you.
  • Immediate retrieval of 5 or fewer items is available if time and staffing allow. Please make your request at the Reference Desk.
  • For a more extensive list of materials to be retrieved, please allow 24 hours. Lists should be submitted to the Reference Desk.
  • Reference books will be held at the Reference desk. Current periodicals at the Current Periodicals desk. All circulating materials at the Circulation desk.

Photocopying Services*

  • The patron must provide citations and call numbers for all journal articles and call numbers and page numbers for all books. The library does NOT photocopy entire books.
  • Requests for photocopies of materials should be submitted to the Reference Department, 1st floor of Ekstrom Library.
  • Photocopying requests are processed in the order in which they are received. The lead-time for a larger volume of copying depends on availability of staff and priority of order.
  • Photocopies may be picked up at the Reference Desk located on the first floor of the Ekstrom Library. The charge is 10 cents per page to any patron.

*The "fair use" law of Title 17, U.S. Code governs Photocopying. The University Libraries reserve the right to refuse requests it deems in violation of "fair use."