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ITS HelpDesk
Service Catalog is available 24/7. Order services, make a request or submit an incident.
Online
Make a RequestSevice Catalog is available 24/7. Order services, make a request or submit an incident.
Call us! Our ITS support team can help! See our hours of operation.
Phone
(502) 852-7997Call us! Our ITS support team can help! See our hours of operation.
Our online, direct communication with an ITS specialist. See our hours of operation.
LiveChat
OnlineOur online, direct communication with an ITS specialist. See our hours of operation.
Drop in to our MITC lower level location on the Belknap Campus M-F, 8am-5pm for personalized, one-on-one technology help. On the HSC, Bldg A room 104, trained staff are available for walk-up device services M,W,Fs 10am-2pm
iTechConnect 1:1
Belknap, HSC
Drop in to our MITC lower level location on the Belknap Campus M-F, 8am-5pm for personalized, one-on-one technology help. On the HSC, Bldg A room 104, trained staff are available for walk-up device services M,W,Fs 10am-2pm
LIVE CHAT AND PHONE HOURS
Monday through Thursday: 6am - 10pm
Friday: 6am - 5pm
Saturday: 7am - 5pm
Sunday: 10am - 10pm
University Holidays: 7am - 5pm
Thanksgiving Day: Closed
Day after Thanksgiving: Closed
Christmas Day: Closed
If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
The ITS HelpDesk provides technology support to the University of Louisville community.
If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help.
announcements
The ITS HelpDesk provides technology support to the University of Louisville community.
If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help.