Adobe Creative Cloud Support

With the new UofL Enterprise License for Adobe Creative Cloud, everyone can now access the complete Adobe Creative Cloud – a collection of 20+ desktop and mobile apps and services – for free! With this suite of software for design, photography, video, audio and web, you can discover new ways to create and collaborate with your community from anywhere. All you need is a current userID@louisville.edu email address and password.

The Creative Cloud includes access to software applications such as: Photoshop, Lightroom, Illustrator, InDesign, Muse, Edge Animate, Dreamweaver Premier Pro, After Effects, Audition, Acrobat ProDC – just to name a few!

Adobe Creative Campus
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How - To - Sign Up
Follow our guide (PDF) for signing into and setting up your Adobe Cloud access.

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Online Adobe Tutorials
Learn the basics, or refine your skills with tutorials by Adobe, designed to inspire.

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Online Adobe User Guides
Choose a topic, find answers, get step-by-step instructions with Adobe's guides.

Adobe Creative Campus
Make it with Adobe Creative Cloud

All enrolled students and all employees now have access to sign up by following our PDF guide. If you have an active UofL email address and password for the Office365 system, your userID@louisville.edu is your username and your password the same.

You can create amazing work for school and beyond with Adobe Creative Cloud by accessing the creative desktop and mobile apps like Adobe Photoshop CC, Illustrator CC, InDesign CC, Premiere Pro CC, Spark and many more. You'll have everything you need to do great digital storytelling and data visualization with videos, interactive PDFs, games, web content, images, digital drawings, mobile app designs and more. Build a website or post an ePortfolio on Behance to showcase your creative work to professors, peers and potential employers. Plus, you can get started quickly with professionally designed templates and helpful tutorials.

You can create amazing digital media for your classes and beyond with Adobe Creative Cloud. You’ll have access to industry-leading desktop and mobile apps like Adobe Photoshop CC, Illustrator CC, InDesign CC, Premiere Pro CC, Adobe Spark and many more. Get all the tools you need to make your curricula and presentations more compelling for the digital natives in your classes. Create powerful stories and data visualizations with videos, interactive PDFs, games, web content, images, digital drawings, mobile app designs and more. And because your students also have access to Creative Cloud, they can integrate digital media into their assignments and projects, and they can build a website or post an ePortfolio on Behance to showcase their creative work.

And to make it even easier, you’ll find free teaching and learning resources like sample projects, lesson plans, and tips and tricks on the Adobe Education Exchange.

If you already have a Personal Account with Adobe for the Creative Cloud, signing up for this one will start a separate UofL (Company or School) Account.

If you are paying on or have paid for another license, you can decide whether or not to continue with your Personal Account. However, once you stop payment on a Personal Account, your data/files connected to that account will not be accessible. It is highly recommended that anyone with a personal account and with files stored on the Adobe Cloud back-up all of their files on a local drive (or a cloud location like CardBox or OneDrive) before switching their accounts. This includes any Behance or Portfolio sites and Spark pages.

Adobe does not provide refunds for overlapping service or discontinued accounts.

Adobe has a terrific Learn & Support resource for Creative Cloud that can answer most questions for our users. Additionally, there are Support Communities which provide help and information about all things software or topic/content related.

If you have technical issues that are related to your UofL userID and password or that our ITS HelpDesk can assist, please contact us. If you think additional support is required by the administrator of our UofL license, please send us an email explaining your issue.

Additionally, everyone has access to Adobe's Education Exchange. This free learning platform and community was designed by educators for educators, to ignite creativity in the classroom at all levels.

Planning ahead for graduation or leaving is required. Your Adobe account is directly connected to your status at UofL so all data/files connected to your UofL account will not be accessible once you are no longer a student or employee.

It is highly recommended that you back-up all of the data/files/fonts/pages stored on your Adobe Cloud on a local drive (or a cloud location) prior to leaving. This includes any Behance or Portfolio sites and Spark pages.

Another option would be to follow Adobe's directions for migrating your assets (files, data, etc.) to an Adobe Creative Cloud Personal Account. This action requires you to set up and pay for an account separately.