Parent Guide to Student Technology

For new students and their parents, understanding campus technology can be a challenge. Information Technology (IT) at the University of Louisville has made technology easier by offering the following valuable services for students.

  1. Where does my student start?
  2. Where can my student get technology support?
  3. Does my student have a University email account?
  4. How do students keep their personal computers safe?
  5. What is Blackboard?
  6. Does IT have computer centers?
  7. How does my student get wireless on campus?
  8. What if my student resides in a dorm room?
  9. Can IT give me my student’s password?
  10. Where can my student buy a computer, computer supplies or software?
  11. Where can my student go for computer repairs?

 

Where does my student start?

ULink is a secure web-based portal which serves as a gateway to university academic, financial and service information. Through ULink, students can register for classes, manage accounts, find important news and information, view transcripts, check grades and maintain personal information.

Where can my student get technology support?

IT offers multiple ways to receive technology support for email, wireless, passwords, resident technology and much more. The IT HelpDesk is available by phone at 502-852-7997, email (helpdesk@louisville.edu ) or Online Support Chat. iTech Connect is a consulting area for face-to-face technology support in the lower level of the Miller IT Center on Belknap campus and in the K-Wing building (room 3008) on the HSC campus. iTech Media Lab offers equipment and guidance to assist students with digital media production on Belknap campus in Strickler Hall (room LL14).

Does my student have a University email account?

An email account is automatically created when your student is admitted. Students use CardMail provided by Outlook Live, part of Microsoft Windows Live. Student email services include a 10GB inbox and access to Windows Live services such as instant messaging, a movie maker, a photo gallery and the Windows Live SkyDrive. Because students receive official communications from the university via their email account, please remind your student to check email regularly. More information and student access to email is available on the UofL Email web page.

How do students keep their personal computers safe?

The university encourages everyone to keep their computer secure and free from viruses and spyware. UofL requires the use of antivirus software on all network-active systems (including those on wired and wireless networks), and provides a free download of antivirus software. IT also recommends that students keep their computers current on patches and operating system updates, use strong passwords, use personal firewalls, lock computers when not in use and avoid leaving computers unattended in a public area.

What is Blackboard?

UofL uses the Blackboard Learning System to provide online resources and support for classes, such as course materials, class discussions, multimedia files and other services. Some courses are offered entirely online to distance education students using this system. For more information, login to Blackboard through ULink or go directly to Blackboard.

Does IT have computer centers?

For students without a personal computer, computing centers are the perfect way to take advantage of services such as web access, printing, ULink and more. Student technology assistants are located in computing centers to assist students with technology needs. Centers are located in Miller Information Technology Center and HSC K-Wing.

How does my student get wireless on campus?

For the mobile student, IT offers wireless connectivity in many classrooms and most public areas on all three UofL campuses. Getting connected with wireless is as easy as completing a few simple steps. For step-by-step instructions, click on 'Wireless Access' on the My Page tab in ULink. In the summer of 2011, IT installed wireless in university residence halls.

What if my student resides in a dorm room?

IT provides network(wired,wireless) and telephone services for resident students. Every residence hall is equipped with the latest in telephone technology, providing local calling and enhanced 911 services which allow UofL's Department of Public Safety to pinpoint the exact location of a call in the event of an emergency. Students are provided with one telephone and one telephone outlet per room. Student telephone services do not include long distance, so please make arrangements via a calling card or other long distance service. In the summer of 2011, IT installed wireless in university residence halls.

Can IT give me my student’s password?

No. Information Technology will not disclose student passwords to any third parties, including parents.

Where can my student buy a computer, computer supplies or software?

The University of Louisville’s iTech Xpress store offers competitively priced computers. Your student will also find new student technology bundles, computer accessories and discounted software at the store.

iTech Xpress is open Monday through Friday from 8 a.m. to 5 p.m. during regular semester hours. Visit iTech Xpress located on the lower level of the Miller Information Technology Center on the Belknap Campus, call to speak to an iTech Xpress representative at 502-852-4943 or visit iTech Xpress store.

Where can my student go for computer repairs?

iTech Xpress offers warranty and non-warranty maintenance and repair services for students’ personal computers. All students qualify for repair services, even if they did not purchase their PC in iTech Xpress. For assistance with a PC purchase or repair, please visit iTech Xpress store.