Professional History and Responsibilities
University of Louisville
Vice President for Information Technology/CIO Aug. 2007—present
- Develop, promote, and realize strategic plans and initiatives for information technology that empower, enhance, and actualize the university’s mission and objectives. Define university priorities, establish university policies, coordinate projects, allocate resources, promote communication, and reaffirm the Office of Information Technology’s commitment to serve the university.
- Oversee the management of academic computing (student and faculty), administrative computing (student information, finance, human resource, web development and data warehousing), networking services (voice, data, and video), and instructional support (course management, classroom capture and multimedia classroom support).
- Lead and unite the approximately 200 professional employees that comprise the units reporting to the Vice President. The units include: Communication Services, Consulting, Design & Print, Enterprise Security, Information Systems, IT Finance & Administration, Next Gen Services, Research Support, Secure Access Management, Student & Classroom Services and Technical Support & Operations.
- Administer an operational budget of approximately 30 million, assorted project budgets ranging from one million to four million dollars, and assorted grant budgets.
- Key accomplishments include developing a strong research computing environment and reinventing student services.
- Represent the University of Louisville in regional, state, and national conferences, initiatives, and forums.
University and Regional Committee Memberships (past and present)
- Minors on Campus Workgroup
- Administrative Efficiencies Workgroup
- Strategic Technology Executive Committee
- Enterprise Systems Executive Committee
- Academic Technology Committee
- Commission on the Status of Women
- Commission on the Status of Women Executive Committee
- Executive Committee of the Kentucky Regional Optical Network
- Assorted ad hoc university committees (Academic Scholarship Committee, search committees, review committees etc.)
University of Alabama System
Vice Chancellor for Information Technology Nov. 2003—Aug. 2007
- Coordinate the initiatives for information technology across the University of Alabama System. Define priorities; establish policies, and coordinate system-wide technology projects. Promote communication among the Chief Information Officers. Most recent collaborative success is the development of the Regional Optical Network project connecting the UAS universities. Initial cost estimate was $15 million; final cost estimate is $1.5 million.
- Staff the Information Technology Committee of the University of Alabama System Board of Trustees.
- Oversee the Intercampus Interactive Telecommunication System.
University of Alabama
Vice Provost for Information Technology Nov. 2003—Aug. 2007
Associate Vice President for Information Technology Feb. 1997—Nov. 2003
- Develop, promote, and realize strategic plans and initiatives for information technology that empower, enhance, and actualize the university’s mission and objectives. Define university priorities, establish university policies, coordinate projects, allocate resources, promote communication, provide for faculty and staff development, and reaffirm the Office of Information Technology’s commitment to serve the university. Over the past ten years, the organization’s service reputation has improved dramatically to the point of being considered a premiere service organization.
- Oversee the management of academic computing (student and faculty), administrative computing (student information, finance, human resource, and auxiliary systems), networking services (voice, data, and video), and instructional development (web development, course management, and multimedia classroom support).
- Lead and unite the over 100 professional employees that comprise the units reporting to the Vice Provost–Systems Development, Network and Computing Support, Enterprise Technology, Telecommunications, and Center for Instructional Technology.
- Administer an operational budget of approximately 10 million, assorted capital expense budgets ranging from 4 million to 17 million dollars, and assorted grant budgets.
- Achieve cost savings by promoting coordinated technology efforts within The University of Alabama, across the system, and across the state. More than ten million dollars have been saved through these coordinated efforts. The most outstanding achievement was negotiating a state wide agreement with SCT that saved the nine universities involved over 2 million dollars in maintenance costs over 5 years. The agreement resulted in a 4 million dollars savings on The University of Alabama’s ERP implementation.
- Communicate and coordinate information technology directions at the campus, system, and state level.
- Represent The University of Alabama in regional, state, and national conferences, initiatives, and forums.
- Served as Year2000 coordinator. Successfully implemented all major administrative systems on-time and under budget.
- Served as co-principle investigator on vBNS and EPSCoR grants for the establishment of Internet2 infrastructure and middleware initiatives. Internet2 initiatives include supporting distance education, video conferencing, public key infrastructure, and remote instrumentation.
- Served as an adjunct professor in the Culverhouse College of Commerce and Business Administration. Courses taught include Business Statistics and Leadership.
Regional Committee Memberships
- Southeastern Universities Research Association Board of Trustees
- Southeastern Universities Research Association Information Technology Steering Committee
- Southeastern Universities Research Association Chief Information Officers
State Committee Memberships
- Consortium for Higher Education Technology in Alabama (Founder, Chair)
- Gulf Coast GigaPOP Committee
- Alabama Research and Education Network Client Advisory Group
- Alabama Supercomputer Authority Board
System Committee Memberships (past and present)
- University of Alabama System’s Chief Information Officers Committee (Chair)
- University of Alabama System’s Task Force on Administrative Strategic Collaboration (Vice-Chair)
- University of Alabama System’s Committee on Student Information Systems
- University of Alabama System’s Committee on Data Warehouse Solutions
- University of Alabama System’s Committee on Computing and Technology (Chair)
University Committee Memberships (past and present)
- Technology Association of Louisville Kentucky Board
- Enterprise Resource Planning Committee (Chair)
- Computer Science Advisory Board
- Women's Leadership Institute Core Resource Team
- ACT Model User's Group
- Data Access Data Management (Chair)
- Senior Management Council
- Office of Academic Affairs Directors
- Student Information Systems Executive Committee
- Information Technology Committee
- Intercampus Interactive Telecommunications Committee
- Quality Council
- Computer Resource Committee (Chair)
- Administrative Systems Steering Committee for YR2000 (Chair)
- Student Information System Implementation Committee (Chair)
- Assorted ad hoc university committees (Foreign Language Lab, search committees, etc.)
Western Michigan University
Director, University Computing Services June 1995—Jan. 1997
University Computer Center
- Planned and implemented the computing and networking services provided by University Computing Services for academic and administrative units. Specifically, promoted the use of information technology in teaching and learning; designed and maintained the data networking infrastructure; managed the central computing systems and supported the distributed systems; developed, implemented, and supported administrative business applications; provided end user support; and operated a computer store.
- Led and united the 90 professional employees and 70 student employees that comprised the eight units of University Computing Services–Academic Computing and Information Services, Administrative Information Services, Operations and Production Control, Systems, Networks, Computing Resources, Technical Computing Services, and the computer store (Micros & More).
- Administered the Computer Center budget of approximately 7 million dollars.
- Administered the Distributed Computing Program, which provides resources for the numerous computing labs on campus. The Distributed Computing Program has a 2.1 million dollar budget.
- Communicated and coordinated information technology directions at the campus, system, and state level.
- Served as Treasurer of Merit.
- Governor’s Committee on Computing and Telecommunications
- Merit Board of Directors
- Executive Computing Committee
- President’s Committee on Instructional Technology
- College Representatives
- Multi-enabling Technology Committee
Acting Director July 1994—June 1995
Assistant Director of User Services and System Support Apr. 1993—June 1995
Manager User Services and System Support Mar. 1993—June 1995
Manager User Services May 1992—June 1995
Manager Research Support Nov. 1991—May 1992
Responsibilities were cumulative at Vanderbilt University:
- Planned and implemented the computing and networking services provided by the Computer Center.
- Directed the 37 professional employees and 20 student employees that comprised the User Services and Systems, Networks, Operations, and Hardware Maintenance divisions of the Computer Center.
- Administered the Computer Center budget of 3.5 million dollars.
- Represented the Computer Center on university committees.
- Reported directly to the Provost while serving as the Acting Director.
- Managed Users Services and Systems divisions (consisting of 16 professional staff).
- Coordinated the following university-wide service programs: site licensing, training, documentation, consulting, managing the Electronic Classroom, system administration and information services.
- Provided direct end user support including consulting, training, and documentation.
- Forum on Distributed Computing
- Committee on Academic Computing and Networks
University of Texas at Austin
Senior Systems Analyst,
Manager of Statistical/Mathematical Services Nov. 1987—Nov. 1991
- Supervised a major Statistical/Mathematical services organizationwith 7 employees who provided consulting, training, and documentation for the approximately 60,000 students, staff, and faculty at the University of Texas at Austin.
- Served as a statistical consultant including workshop development, teaching, documentation, and software evaluation.
- Provided contract consulting services.
University of Kansas
Visiting Assistant Professor Jan. 1985—Aug. 1987
Computer Center and Psychology Department
- Served as the only statistical consultant for the 30,000 students, staff, and faculty at the University of Kansas and as an in-house consultant for the Institute for Public Policy and Business Research. Responsibilities included developing workshops and documentation.
- Taught introductory and advanced statistics and psychology courses. I received excellent course evaluations.
- Ph.D. in Psychology, University of Kansas, 1985.
- M.A. in Psychology, University of Kansas, 1983.
- B.A. in Psychology, University of Texas at Austin, 1978. Graduated with Highest Honors.
- Alpha Lambda Delta
- Dean’s List 1974—1978
- Phi Beta Kappa
- Phi Kappa Phi
- Southern University Research Association (past)
Selected Papers and Presentations
- Hancock, P. “Know Your Colors: Transforming Data into Better Health While Keeping Patient Data Safe.” Presentation at HIMSS Conference, New Orleans, Louisiana. March, 2013
- Hancock, P. “Oracle Open World”. University of Louisville 2012 Oracle Fusion Middleware Innovation Award, San Francisco, California. October, 4, 2012.
- Hancock, P. “Women in STEM”. Panel Discussion for Electrical and Computer Engineering Distinguished Seminar Series, Louisville, Kentucky. October, 2011.
- Hancock, P. “Women in the Workplace: Maintaining Balance While Shattering Ceilings.” Panel discussion for Business Diversity Network, Louisville, Kentucky. October, 2011.
- Hancock, P., Ross, E. and Johnson-Byers, S. “How to Get Bank for Your Bucks: Making your IT Dollars Work for Your Learning Outcomes.” Presentation for Clickers Conference 2011, Houston, Texas. June, 2011.
- Hancock, P. “Attaining Executive Buy-In.” Presentation for itSMF Fusion ’10, Louisville, Kentucky. September, 2010.
- Hancock, P. and Rhodes, G. “Technology in Learning Spaces?” Presentation for 4th Annual Tegrity User Conference, Louisville, Kentucky. April, 2010.
- Hancock, P. “Convincing Upper management.” Presentation for it SMF USA Ohio Valley Local Interest Group, Jeffersonville, Indiana. December, 2009.
- Hancock, P .”Batch Processing For Baking Cookies, not processing Financials”. Alliance Conference,Higher Education Users Group, Anaheim, CA. March, 2009.
- Hancock, P. “Leading in Challenging Economic Times.” Panel discussion at UPS Women’s Leadership Development Event, Louisville, Kentucky. October, 2008.
- Hancock, P. “From Data to Information: The Possibilities of Business Intelligence.” Business of Information Technology 2004 workshop for NACUBO. Milwaukee, WI. July, 2004.
- Hancock, P. “A CIO’s Perspective: Leadership Lessons Learned.”Presentation for Educause Southeast Regional, Orlando, Florida. June, 2001.
- Cordes, D. and Hancock, P. “Alabama Internet2 Middleware Initiative.” Alabama NSF EPSCoR Cooperative Agreement. Funded January 2001.
- Benson, J., Hancock, P., Lazar, H., and Wu, Z. “Pew Grant Program in Course Redesign.” Center for Academic Transformation. Funded July 2000.
- Hancock, P. “Planning and Living the Reality.”Presentation for Educom '98, Orlando, Florida. October, 1998.
- Brown, D., Hancock, P., and White, C. “Infrastructure for the Development of Science and Technology.” Alabama NSF EPSCoR Cooperative Agreement. Funded February 1998.
- Shealy, D., McClellan, S., Gemmill, J., and Hancock, P. “High Performance Connection for Research Universities in Alabama.” NSF (vBNS) grant. Funded January 1998.
- Hancock, P. “Strategic Planning for IT Organizations: Success Stories.”Article for the Library HI TECH News, Number 129. Jan – Feb 1996.
- Hancock, P. “Mission Critical Campus Messaging Part I: Issues.”Article for the Library HI TECH News, Number 129 Jan – Feb 1996.
- Hancock, P., Parker, J., Query, L., and Ray, B. “Where’s the Beef?: Implementation of Discipline Specific Training on Internet Resources.”Presentation for Cause '95, New Orleans, LA. November 1995.
- Hancock, P. and Worth, D. “Strategies for Transforming Campus Distributed Computing Support.” Presentation for Educom '94, San Antonio, Texas. November, 1994.
- Evans, B., Hancock, P., Kustanovich, K., and Wilson, F. Report on Information Technology Needs at Vanderbilt University. Position paper presented by the Committee on Academic Computing and Networks. June 1994.
- Hancock, P. “Developing Statistical Application Workshops with SAS Software on a PC.” Presentation for SAS User Group International, 16th Annual Conference, New Orleans, Louisiana. February, 1991.
- 10/01/2010-8/31/2014 Program Director and PI
- “Expansion of Cardinal Research Cluster”
- Health Resources and Services Administration (HRSA) $1,883,970
- NACADA’s 2007 Advising Technology Innovation award
- IABC/PRSA Landmarks of Excellence award 2008
- SOA award for account synchronization 2009
- Louisville Top 10 in Technology award nomination 2009
- Outstanding Community Engagement award nomination 2009
- Tegrity Rapid Response Award 2009
- IBM Case Study “Cardinal Research Cluster takes flight at the University of Louisville” 2011
- Cisco Case Study “Cisco Delivers Wireless Access at University of Louisville” 2012
- Oracle Open World Fusion Middleware Innovation Award 2012