000892

JOB TITLE: Telecommunications Operator
CLASS CODE: 456706   GRADE: 06

JOB SUMMARY

Operate central telephone equipment and other communications apparatus to provide fast, accurate and courteous telephone service.

DUTIES & RESPONSIBILTIES

Participate in the operation of a telephone switchboard or other communication apparatus for the University and State Government.

Answer incoming calls and make proper connection; place local and long-distance outgoing calls; may make inter-office connections.

Give information regarding work of a department or location of an office employee.

Record messages from callers for department or school personnel.

Report out-of-order extensions to repairman.

May operate short-wave radio communication system.

May establish routines and procedures for efficient handling of all incoming and outgoing calls.

Perform other related duties as assigned.

KNOWLEDGE, TRAINING & SKILLS

Specialized training beyond high school.

EXPERIENCE

Six months of experience. An equivalent combination of education, training and/or experience may be substituted for the requirements noted.

SUPERVISOR TITLE(S)

Senior Telecommunications Operator

SUBORDINATE TITLE(S)

None