000149

 

JOB TITLE: Dir IT Techl Sppt Ops


JOB CODE: 000149

 

KNOWLEDGE, TRAINING & SKILLS

Master's degree in Computer Science or a related field

EXPERIENCE

Seven years of related experience. An equivalent combination of education, training and/or experience may be substituted for the requirements noted.

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Outdated job specification for job code 000149 - Director IT - Operations Center.  The job code is now assigned to Dir IT Techl Sppt Ops.


JOB TITLE: Director IT - Operations Center
CLASS CODE: 000149

JOB SUMMARY (Was for Director IT - Operations Center)

Direct the Operations Center department within Information Technology. Manage the human resources of the department, recruiting, hiring, Staff development, evaluations, discipline, etc. manage the procurement, implementation and development of new computing hardware strategies related to client server applications and University-wide printing. Manage the 24 hour day-to-day operation of VU, OS/390, CICS, UNIX, LAN and Network Enterprise Computing Systems. Direct the development of Help Desk computing services along with University  Telephone services. Prepare and administer 3+ million dollar departmental budget. Develop and implement long range and short term strategic planning. Develop and promote Operations Center relationships with customers and other Information Technology departments.

DUTIES & RESPONSIBILTIES (Was for Director IT - Operations Center)

Provide customer satisfaction and continuous improvement. Develop and promote relationships with customers and other Information Technology departments.

Prepare budget, monitor financial position, plan resource needs and revenue.

Direct goal attainment and planning. Develop and implement long range and short term plans for the department.

Provide leadership and clear direction for the department. Manage the human resources, including all personnel functions.

Ensure employee satisfaction by providing a cooperative environment (physically and emotionally) for staff. Share information and encourage feedback.

KNOWLEDGE, TRAINING & SKILLS (Was for Director IT - Operations Center)

Master's degree in Computer Science or a related field

EXPERIENCE (Was for Director IT - Operations Center)

Nine years of related experience. An equivalent combination of education, training and/or experience may be substituted for the requirements noted.

SUPERVISOR TITLE(S) (Was for Director IT - Operations Center)

Assistant Vice President, Information Technology