Two companies have been selected to accept the Plan contributions of the employees of the University of Louisville: Fidelity Investments and TIAA-CREF.  Contact Fidelity Investments and TIAA-CREF, as appropriate, if you have questions about your retirement plans or for these inquiries and services:

  • Questions/help choosing a fund
  • Account and income information
  • Change of address
  • Change your Personal Identification Number (PIN)
  • Forms for cash withdrawal, rollovers, transfers, income options
  • Income and payment methods (lifetime annuity, cash out, interest)
  • Tax questions (withdrawal penalty, minimum distribution, federal withholding)

Fidelity Investments Tax-Exempt Services Company

100 Crosby Parkway
Covington, KY 41015

24-Hour Automated Phone Center:
Retirement Specialists are available Mon-Fri, 8:00a.m t0 midnight Eastern time


TIAA-CREF (Lexington Office)

2365 Harrodsburg Road
Suite B250
Lexington, KY 40504

Office Phone:
(859) 224-6900 or
(866) 842-2992 (toll-free)

Telephone Counseling Center
Mon-Fri, 8:00 a.m. to 10:00 p.m., ET
and Sat 9:00 a.m. to 6:00 p.m., ET