Community Park FAQ

community park hall

Overview

On Saturday, December 26th, 2020, a water line in the facility’s sprinkler system broke, causing damage to multiple rooms. As a result, Community Park (CP) has been shut down until repairs can be made to the lines and the rooms have been cleaned. All residents were initially contacted via their university email on Monday, December 28th, and residents whose rooms were affected were also contacted via phone. A second email update was sent on Monday, January 4th, 2021 to all CP residents. 

As of January 1st, 2021, CP is temporarily closed until further notice. We expect repairs to take approximately seven weeks, but residents are encouraged to monitor their university email accounts for an update on re-opening.

This page has been created to help address several questions which you may have regarding the situation. We hope it will be useful, and we appreciate your patience and understanding during this time. 

The Situation

What happened?

The sprinkler system appears to have had a break in a joint, which led to the system allowing water to enter multiple rooms.

Is the building closed?

The building is closed until the sprinkler system can be repaired fully for safety reasons. Residents who wish to collect their belongings at a designated on-campus location should schedule a date/time in the Housing Portal on our homepage.

How long will it be closed?

We expect the building to remain closed for approximately seven weeks, but residents should monitor their university email accounts for an update when the building is reopened. 

How many residents were displaced?

Twenty residents were staying in the building when the break occurred. We have moved them to other buildings until repairs are completed and the building prepared for re-occupation.

Was my room affected by the water issue?

All students who are impacted by the water issues were contacted via phone by Campus Housing on December 28th. If you were not contacted via phone, then your room was not affected and your items remain in your room.

How is Campus Housing supporting residents whose rooms were affected by the water?

All residents with affected rooms were contacted via phone on Monday, December 28th. Residents were extended the opportunity for Campus Housing to arrange complimentary laundry services for any wet/damp items. All items in affected units were transported to a secure storage facility while water mitigation efforts were underway in the rooms.   

Temporary Accommodation

Residents received an email on Monday, January 4th, detailing temporary housing options. CP residents may choose from one of the following accommodations during CP's closure by completing the "Community Park Temporary Closure Form" by Wednesday, January 6th, at 10:00 a.m.

1. Re-locate to another room assignment on campus. If you indicate this preference on the "Community Park Temporary Closure Form," our Assignments Coordinator will manually assign you to another space on campus for the duration of CP's temporary closure. Due to the urgency and high demand of room changes, we will not be able to consider roommate or hall preferences during these room changes. Once CP re-opens, you will be notified via your university email. You will then be re-assigned to your original space in CP unless you indicate that you would like to remain in your temporary assignment for the remainder of Spring 2021. To collect items from your room, you should schedule a date/time for accessing your room by completing the "Schedule Temporary Move-Out" form in the Housing Portal.

2. Remain at home until Community Park re-opensIf you indicate this preference on the "Community Park Temporary Closure Form," you will be able to remain at home with a parent or legal guardian* until notified that the building has re-opened. You may leave your items in your room assignment at CP until you return. If you need to collect any items from your room, you should schedule a date/time for accessing your room by completing the "Schedule Temporary Move-Out" form in the Housing Portal. Please note: you should not cancel your housing if you plan on residing at home temporarily during CP's closure and returning to CP when it re-opens. 

In addition to the above, we are prepared to accommodate residents in hotels should the need arise. We will notify you directly if this is the case.

*Please note that our First-Year Live-On Policy is still in effect. While CP residents may decide to return home to reside with your parent or legal guardian during CP's closure or for the remainder of Spring 2021, they are not eligible to live at another off-campus location without an approved First-Year Live-On Exemption Request. A non-compliance fee will apply to any first-year student who does not abide by the First-Year Live-On Policy.

If I choose to be temporarily re-assigned to another space on campus, when can I move into my new assignment?

If you receive a temporary room assignment during CP's closure, you may move into your new assignment on the item pick-up date/time which you schedule using the "Schedule Temporary Move-Out" form in the Housing Portal. All residents who choose to be relocated to another space on campus must check into their new temporary assignment by Monday, January 11th, at 12:00 p.m.

I indicated on the "Community Park Temporary Closure Form" that I would like to be temporarily relocated to another space on campus. However, I have decided that I would rather return home during CP's temporary closure. What do I need to do?

If you have changed your mind regarding your temporary accommodation and instead wish to remain at home during the temporary closure period, please email housing@louisville.edu as soon as possible with your full name and student ID number and indicate that you no longer would like to keep your temporary assignment.


Collecting Items

Can I return to collect my room items? 

All Community Park residents who wish to collect their belongings must utilize the "Schedule Temporary Move-Out" form in the Housing Portal to arrange a one-hour appointment for collecting items. Even if you do not plan to relocate or cancel your housing, you must use this form in order to re-access your room. 

When can I return to collect my room items?

Appointments will be available between 9:00 a.m. and 7:00 p.m. on the following dates:

Thursday, January 7th 

Friday, January 8th

Saturday, January 9th

Sunday, January 10th

If we informed you that your room was affected by the water, then your items were removed. You will be able to schedule your temporary move-out appointment between 9:00 a.m. and 7:00 p.m. January 7th-10th, and arrive at CP front desk in order to collect your items.

Where can I collect my room items?

Most residents will be able to collect their room items from their location in CP. However, since the building is currently closed, all residents who return to their rooms in CP will need to be accompanied by a Campus Housing staff. It is very important that you utilize the "Schedule Temporary Move-Out" form in the Housing Portal to schedule an appointment to access your room items.

Residents who were notified that their rooms were affected by the water will be able to schedule a temporary move-out appointment to collect their items from the CP front desk.

What do I need to bring to verify my identity when collecting my room items?

Please be sure to bring your student ID card for your temporary move-out appointment.

My room was affected by the water. How will I get my items?

If your room was affected by the water, please choose a date/time on the "Schedule Temporary Move-Out" form in the Housing Portal which is 24 hours in advance. Since your items are currently being secured in an off-campus storage facility, it will take us up to 24 hours to have your items transported to campus. 

My room was affected by the water. Do you recommend that I pick up my items at the same time as my roommate(s)?

Yes. We highly encourage residents with affected rooms to coordinate their pick-up appointment with their roommate(s), as room items in these affected spaces have been packaged all together. This means that roommates in affected rooms may need to sort through room items together. 

How is Campus Housing ensuring safety and health precautions during temporary move-out appointments?

Temporary move-out and item pick-up will be by appointment only. On Thursday, January 7th, appointment slots will be limited to five residents per hour. On Friday, January 8th-Sunday, January 10th, appointment slots will be limited to ten residents hour. Vinyl bins will be available for check-out during these appointments, and residents will be accompanied by a Campus Housing staff member when re-accessing the building.

Can I bring a "helper" to assist me in collecting my items?

Each resident may bring up to one assistive individual to help collect items. 

Financial Considerations

Who will pay for my damaged items, if any?

Your renter’s insurance or your parent’s homeowners insurance would be the place to file any claims.  As detailed in your Fall 2020-Spring 2021 License Agreement,  residents are responsible for maintaining appropriate insurance to protect you and your belongings. This is detailed under Section 11.c of the agreement.

If I choose to be temporarily re-assigned to another space on campus which is more expensive than my room type in Community Park, will I have to pay a higher cost?

No. If you are re-assigned temporarily to a room assignment which is more expensive than your current one, you will only be expected to pay the cost of your room assignment in CP. 

If I choose to be temporarily re-assigned to another space on campus which is less expensive than my room type in Community Park, will I pay a lower price?

Yes. If you are re-assigned to a space which is less expensive than your room type in CP, a prorated credit will be issued to your university financial account. This credit will be based on the difference in room cost for the period during which you reside in the less expensive room type. 

If I choose to be temporarily re-assigned to another space on campus and decide to remain in this space for the duration of Spring 2021 (and not return to Community Park), what price will I pay?

If you decide to remain in your temporary space on campus for the duration of spring, then you will only be responsible for paying the cost of your original room assignment in CP. If this assignment is less expensive, then you will only be responsible for paying the cost of your less expensive room assignment. A prorated credit will be issued to your university financial account, and this credit will be based on the difference in room cost for the period during which you reside in the less expensive room type. 

If I choose to remain at home temporarily during the period of CP's closure, do I still have to pay for my housing and meal plan?

No. If you choose to remain at home temporarily until CP re-opens, you will receive a prorated housing and meal plan credit on your university financial account. The housing credit will be based on the nightly cost of your particular room assignment during CP's closure.

What if I decide to cancel my housing in order to live off campus? Would the First-Year Live-On Policy still apply?

Please note that our First-Year Live-On Policy is still in effect. While CP residents may decide to return home to reside with your parent or legal guardian during CP's closure or for the remainder of Spring 2021, they are not eligible to live at another off-campus location without an approved First-Year Live-On Exemption Request. This form is available in the Housing Portal under "Requests">"Appeals/Forms." A non-compliance fee will apply to any first-year student who does not abide by the First-Year Live-On Policy.

Other

Since I paid for a mini-fridge/microwave unit in CP, will I be able to have one in my new temporary assignment?

The complimentary mini-fridge/microwave unit in your CP room is available free of charge--it is not an additional expense included in your housing cost. Unfortunately, mini-fridge/microwave units cannot be removed from CP. However, you are welcome to purchase or rent a mini-fridge/microwave unit to transport to your new temporary assignment. We recommend College Products, our university partner, for mini-fridge/microwave rentals.

Will CP students have to get new student IDs to have access to their new temporary room assignments? 

No. For CP students who receive temporary assignments in other halls on campus, their student ID cards will automatically be re-programmed.

Will CP students be required to live in triple units due to the limited availability of spaces on campus?

No. CP students who choose to be relocated on campus will receive standard room assignments in a variety of room types across campus. 

Where can I park if I was temporarily relocated to Miller or Unitas?

If you are a CP resident who was temporarily relocated to Miller or Unitas and you hold a yellow parking permit, you received an email from UofL Parking on 1/8/21 which indicated that you can utilize the orange permit spaces in the Floyd Street Parking Garage during CP's temporary closure.