Info Session Checklist
To print this page for later reference, select this Info Session Checklist [PDF].
If this is not your first info session, you may skip down to Preparing for an Info Session
Very First Info Session
- Discuss with the Delphi Center the prospect of starting info sessions
- Provide dates and times for the entire fiscal or academic year, if applicable
- Review the Info Session form with the Delphi Staff
- Create the info session presentation
- Alert Delphi who will be handling the following roles:
- Chair/Leader for the Collaborate room
- Facilitator and a presenter for the live session
- Any guest (faculty, alumni, admissions officer, employer, etc.) who might be involved with the info sessions
- Complete Collaborate training with the Blackboard team and your Tier One technical support
- Complete a dry run of the presentation with the Blackboard team
- Schedule the first info session at a time in which the Blackboard team is available to help troubleshoot, if necessary
Continue with the steps below if this is your first info session.
Preparing for an Info Session
- Inform your info session presenter and facilitator of the session date/time
- Inform your Tier One technical support of the session date/time
- Fill out the Info Session form at least five weeks ahead of your info session date: http://uofl.me/request-infosession
- Create/Update your presentation. Need ideas for your presentation PowerPoint? Download the provided PowerPoint template [PPTX] and adjust it to fit your program's needs
- Prepare talking points for your guest, if applicable
- Reserve a physical location for your session presentation
- Either to host the attendees for an in-person info session
- Or to set up the facilitator and presenter for an online info session
- Provide refreshments or door prizes (for in-person session), if desired
- Secure presentation equipment:
Promotion / Marketing
- Promote the info session on your website
- Use link to registration form provided by Delphi
- Create departmental eBlasts/email campaigns (optional)
- Provide target audience to Delphi / Online Learning marketing
- Distribute to your networks and partners
Hosting an Online Info Session
- Welcome slide
- Poll/Interactive question
- Ask attendees where they are from, if they have ever taken an online course, etc.
- Log into the info session at least 30 minutes before the session starts
- Do NOT start recording upon login
- Load the presentation
- Do NOT log out or close the session once the presentation has been loaded!!
- if all chairs leave the session once the presentation has loaded, the presentation will disappear
- As students log in, welcome them to the session
- Great by name either via microphone or the chat feature
- Suggested welcome: “Welcome, [name], to the [program name] info session. We’ll get started here in about 30 minutes or so.” Repeat as necessary up to every ten minutes
- Remind guest they should test their audio equipment to make sure they can hear
- Inform guests they should use the Chat feature to type their question as they will not be given the chance to speak using the microphone function
- Ask guest to not share video since it slows the connection
- Explain that anyone having tech support issues should send a note via chat or contact the tech support via phone (tech support number will vary depending on who is providing this)
- Be sure to obtain the tech support number ahead of time
Presenting the Info Session
Start the Session
- Start recording the session!
- Start the session on time
- Welcome everyone
- Ask if they can hear you okay and ask them to let you know by typing in the chat box
- If they cannot hear or are having issues, if a Tier One is present, tell them tech support will contact them through the chat box to see what the issue might be
- If a Tier One is not present, have them contact Blackboard Collaborate support
- Explain how to use the chat feature to ask questions
- Explain how you will respond to questions:
- Will you answer individually through the chat box feature?
- Will you pause for questions during the session and answer them one-by-one?
- Will you hold all questions until the end of the info session?
- Explain how tech support will work and provide the phone number, if available
- Invite user to participate in a poll, e.g. “How many of you live in Louisville?”
Throughout the Session
- Answer the questions either via chat box or orally throughout the session
- Speak slowly – it adds to your credibility and authority
- Speak clearly – it will lessen confusion and reduce repeat questions
Close the Session
- Thank everyone
- Remind everyone of the next application deadline
- Tell everyone they will receive a link to the recorded session and link to a survey the following business day
- Stop recording!