Frequently Asked Questions

Where will the stage be located?

The stage will be in the North Endzone. 

I ordered tickets, but cannot find them?

Once you have requested tickets, you can access them under “My Events” or log back on to gocards.com/account with the email used to request tickets and save to your wallet/phone.

I'm having trouble with the ticketing site. Who do I contact?

Email: Tickets@gocards.com

TEXT: (502) 852-5151

General questions: commence@louisville.edu 

When will gates open? How long will the ceremony last? 

Gates will open one hour before the ceremony. Each ceremony will last approximately two hours. 

Which ceremony do I attend?

Students being recognized with a bachelor’s or master’s degree attend the ceremony for the academic unit where they take their classes. Click here to see the calendar of events.

How do I order a cap and gown? How do I order an honor cord?

The deadline to order a cap & gown for May 2021 Commencement has now passed. Information on the late apparel request process can be found here

Honor cords are available to be ordered online through Jostens through April 22, 2021. Eligibility for honors is determined by your academic unit. 

How do I get tickets?

Detailed information on ticketing is available here

Do children require a ticket?

Yes, every person in attendance requires a ticket. 

What are your Covid-19 safety protocols?

A detailed listing of safety protocols can be found here.

What can we bring into the stadium?

Umbrellas are allowed, along with a sealed bottle of water. The clear bag policy will be in place.

What is your inclement weather plan?

The inclement weather plan is posted here

Will there be areas for my guests with disabilities?

Yes. Americans With Disabilities Act-accessible seating areas are available. The areas will be separated by at least 6 feet for social distancing. Additional details on accessibility can be found here

Do I need to make special arrangements for my guests with disabilities?

When requesting tickets, please select the option for ADA seating. Additional details on accessibility can be found here

Will there be a rehearsal?

No, there will not be an in-person rehearsal. A special video presentation will be posted to the commencement website by Wednesday, May 5th.

I am not familiar with Cardinal Stadium. Where do we park and enter?

Detailed traffic, parking, and entry instructions will be posted to the commencement website no later than the week of May 3rd.

Do you need a ticket to park?

Parking passes are not required for graduates and guests. Faculty participants will receive parking instructions directly.

Is parking free?

Yes.

Is handicap parking available?

Yes.

If my guests are sitting in two “pods,” will the “pods” be close to each other?

Pods, which are four seats grouped together, will be physically distanced around the stadium. If you need two “pods,” you can order them; however, there is no guarantee that pods will be near each other.

Can we combine two four-person pods into one eight-person pod?

No. Seating will be permitted in assigned, ticketed seats only. This will be strictly enforced.

Will concession stands be open?

Beverages and a limited selection of snacks will be available.

Will restrooms be open?

Yes.

Will there be a graduate procession into the ceremony? Will seats be assigned for graduates?

No. To maintain physical distancing, graduates will be seated in the order they arrive in the stadium, from front to back.

May I save seats for my friends?

No. To minimize crowding, if you want to sit with your friends, you must arrive together.

What if I want to take off my mask? I am fully vaccinated. Do I have to wear a mask?

Despite personal vaccination status, masks are required and must be worn correctly at all times. Anyone who does not comply with the mask policy will be asked to leave.

Will the ceremony be live streamed?

Yes. The link is here.

What about photographs?

The University has partnered with ProPics for graduation photography. Graduates will be photographed as they cross the stage. After crossing the stage, you will proceed to the graduate portrait station to have quick portrait made in your cap & gown. While a mask/facial covering must be worn when crossing the stage, you will be permitted to remove your mask briefly for the portrait. Following your photo you must put your mask/facial covering back on. ProPics will photograph your portrait on a green screen and you will later have access to select from a variety of backgrounds. As our gift to you, each graduate will receive a free 5" x 7" print of the image of your choosing. More details will be shared as we near the event. 

We understand the importance of photos capturing this momentous occasion. As graduates and guests must wear masks throughout their time in the stadium, we acknowledge that this doesn't allow for those photo moments you may have been looking forward to. To assist with that while promoting the safety of all attendees, we are excited to announce our virtual photo booth option!

To access the virtual photo booth website please click here. Use of this virtual photo booth is completely FREE and you may use as many photos and backgrounds as you would like. This technology will work for individual and group photos! This will allow you to take your group photos with your guests at the location of your choosing (outside of the event) where you can safely unmask and later upload them into the virtual photo booth providing you with photos that appear to be on campus in iconic locations or using the background created for your academic unit. This technology is also available to those graduates who could not join us in person but would still like to utilize the virtual photo booth. 

Where can I find program book information?

Program book information is posted here.

Do I receive my diploma at the ceremony?

No. Diplomas take approximately eight weeks following the end of your final semester to arrive. The Registrar’s Office will send May 2021 graduates an e-mail notice when diplomas become available.