FEMA and Louisville flood claim and clean-up information

The following information was provided by FEMA and by Louisville Metro Government for its residents.

FEMA disaster assistance is available now

If you sustained losses or damage in Jefferson County during the Aug. 4 flood, you may be eligible for federal and commonwealth disaster aid.

There are three ways to register and apply for a claim:

  • Call 1-800-621-3362 or 1-800-462-7585 (for the speech or hearing-impaired)
  • Visit www.disasterassistance.gov
  • Visit one of the local Disaster Recovery Centers. The hours for the two centers are 8 a.m. to 6 p.m. The centers are located at the African American Heritage Center, 1701 W. Muhammad Ali Blvd., and the South Louisville Community Center, 2911 Taylor Blvd.

Government disaster aid covers basic needs and normally will not compensate you for your entire loss. If you have insurance, the government may help pay for needs your policy does not cover. Some disaster aid does not have to be paid back. Other assistance may be a loan.

Official Flood Recovery Information from Louisville Metro Government

Clearing and cleaning homes:
Clearing homes of flood-damaged drywall, carpets and belongings is a critical health concern. Items need to be removed as soon as possible. If you need help from a volunteer organization to clean and clear your home, call 292-6115.

No citations or fines for curbside debris:
Flood-damaged property may be placed at curbsides for removal. Louisville Metro Government will not cite or fine residents during the flood recovery effort.

Debris removal from curbside:
Louisville Metro Solid Waste crews are clearing flood-damaged property from curbsides in the most heavily damaged areas as part of the city’s ongoing junk pick-up routes . The effort will take several weeks. Louisville Metro Government crews and United Metro Way volunteers are making targeted collections of flood-damaged property outside the junk pick-up routes. To request pick-up of flood damaged property, call at 292-6115.

For more information, call MetroCall at 311 or go to louisvilleky.gov.