COVID-19 FAQs

Frequently Asked Questions

As of June 30th, 2020, UofL has made the difficult decision to suspend study abroad programs for the Fall 2020 semester. This decision applies to all program types (exchange, direct enroll, third-party program provider, ISLP and faculty-led). 


Where can I learn more about UofL’s response to COVID-19?

Find more information and additional resources here.

What is the current status of UofL travel?

UofL Interim International Travel Policy

COVID-19 General Travel Information page

Can I defer my semester abroad to a future term?

  1. Yes! You can choose to defer your Fall 2020 plans to Spring 2021 or Fall 2021. Let both your program provider and our office know of your decision. If you've already submitted paperwork, we will keep it on file for you. 
My program is offering courses online in a 'virtual study abroad' format. Can I take these courses instead of enrolling in coursework at UofL this fall?
  1. No, UofL does not support virtual study abroad programs at this time. Any courses you complete in a virtual format will not be transferred as UofL credit.
Can I participate in an in-person study abroad program on my own this fall?
  1. Students are strongly advised against this option. If a student chooses to participate on an in-person study abroad program on their own, without approval, they will not be able to transfer credit to UofL and will not be eligible to use UofL financial aid, scholarships and grants. 
Now that I'm returning to UofL this fall, what are my options for housing?
  1. Find more information and apply to live on-campus this fall here.

What factors does UofL look at to suspend programs?

The following events result in the cancellation or temporary suspension of a UofL or UofL-affiliated program:

  • An elevation in the CDC alert level to a 3
  • An elevation in the U.S. State Department advisory level for a country to a 4 (“Do Not Travel” status)
  • The foreign government recommends immediate evacuation or departure for foreign visitors or U.S. citizens
  • The U.S. government recommends immediate evacuation or departure for foreign visitors or U.S. citizens

What factors does UofL consider to evaluate when support international travel and study abroad programs again?

The following factors are used to evaluate decisions on when and where to support travel:

  • DOS and CDC travel advisory levels
  • Travel restrictions both domestically and abroad
  • Host country's capability of managing further outbreaks
  • Host country's entry requirements
  • Resumption of full passport services
  • Flight operations resuming consistently between U.S. and program destination
  • Accessibility of visa services, if needed
  • Slowing or declining numbers of new virus cases
  • Easing of lockdown restrictions

I’ve already purchased my flight and my program was cancelled. What should I do?

  1. Do not purchase travel insurance (even ‘Cancel for Any Reason’ insurance) as pandemics are not covered events and you will not receive any reimbursement from insurance for cancelled flights.
  2. Many airlines are waiving change fees to alter the dates of your flight. Airlines additionally may offer a flight credit in the sum of the price of your flight that can be used up to one year after being credited.
  3. Most airlines are requesting you DO NOT CALL their customer service unless your flight’s departure date is within 48 – 72 hours. Please do not overwhelm airlines further by calling about a flight that leaves months from now.
  4. Below are links to airline responses regarding COVID-19 (accurate as of June 17th, 2020):
    1. Aer Lingus
    2. Air Canada
    3. Air France
    4. Air New Zealand
    5. Alaska Airlines
    6. Allegiant Airlines
    7. American Airlines
    8. British Airways
    9. Delta Air Lines
    10. Emirates
    11. Frontier Airlines
    12. Hawaiian Airlines
    13. IcelandAir
    14. JetBlue Airways
    15. KLM
    16. LATAM Airlines
    17. Lufthansa Group
    18. Southwest Airlines
    19. TAP Air Portugal
    20. Turkish Airlines
    21. United Airlines
    22. Virgin Atlantic

How do I get in touch with the Study Abroad Team?

1. Via Microsoft Teams: We will be available for video conferencing or direct messaging via Microsoft Teams. This software is available to all students free of charge using your UofL credentials. Download Teams for your desktop, laptop, iOS, or Android phone here. Enter your email for the UserID in the format: userid@louisville.edu. Please be aware that unless you are connected to a WiFi network, using the Teams mobile app will use your phone’s data plan.

2. Via

3. Via Live Chat: Click the link below in the footer Monday-Friday 10-12.

4. Via phone:

Dr. Virginia Hosono, Director: 502-791-6360

Kimber Guinn: 502-791-6388

Melissa Lee: 502-294-9139

Rebecca Dixon: 502-536-9259

How do I  schedule a Microsoft Teams appointment?

  1. Email the advisor you have already met with.
    1. Kimber Guinn, Kimber.guinn@louisville.edu
    2. Melissa Lee, melissa.moore@louisville.edu
  2. Include in your email:
    1. Your (new) Program Provider Name
    2. Location City and Country
    3. Dates of Program
    4. Two possible dates and times you are available to ‘meet’ (ex: 3/19 at 2 pm)  
  3. Your advisor will respond with the confirmed date and time.
  4. Your advisor will schedule an appointment using MS Teams. You will receive an email to your UofL email address with a link to join the meeting.
  5. Day of the Meeting: Your advisor will begin the meeting ~5 minutes before the pre-determined time to allow wiggle room for you to adjust settings, ensure your microphone and/or webcam work, etc.
    1. If you do not want to use a webcam, that’s fine! You do not have to. But you should at least have microphone capabilities on whatever device you use.

What if I need internet?

Spectrum is offering free broadband and WiFi access for 60 days to households that do not already have a Spectrum broadband subscription. To enroll, call 1-844-488-8395. Installation fees will be waived. 

Is the paperwork deadline still April 10th?

  1. Nope! The deadline for students studying abroad in the fall was extended to June 15th. Please keep in mind department contacts, your academic advisor and Mr. McMillan in Financial Aid are most likely working remotely. Give them extra time and don’t wait until the last minute to have classes and your budget approved.
  2. We will accept course equivalencies via email. Forward your advisor the email from the appropriate department contact who approved your foreign class(es). The email MUST include the UofL equivalent class, the number of credit hours it’s worth, and the minimum grade required to pass.

What basic steps can travelers take to help protect themselves?

We recommend you follow CDC Guidelines for prevention, including, but not limited to:

  • Frequently and consistently wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • If traveling by plane or public transit, sanitize seat, armrest and trays with disinfecting wipes.
  • Avoid touching your eyes, nose, and mouth.
  • Maintain social distancing – at least 3 feet distance between yourself and anyone who is coughing or sneezing, if possible.
  • Stay home if you are sick.
  • Seek medical care if you have a fever, cough, and difficulty breathing.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces
  • Avoid close contact with anyone with cold or flu like symptoms
  • Thoroughly cook meat and eggs
  • Avoid contact with live wild or farm animals and meat and poultry markets

Further information can be found:

What are my resources if I'm feeling bummed out by the sudden policy changes?

That is absolutely normal. Please reach out to the UofL Counseling Center to schedule a tele-health appointment to talk through your frustrations and stress. Also, take time to do something that brings you joy. FaceTime with friends, play with a pet, binge Netflix guilt free, or embark on a new hobby (knitting, anyone?). 

Fun Fact: The Louisville Free Public Library offers access to eBooks, eMagazines, downloadable audiobooks, streaming music and movies online, and online courses – all free with a library card! Get a library card online here.