Division of Student Affairs Assessment Plan
Metrics are “numbers” that indicate performance or effectiveness. Metric are included in Department Annual Reports as well as the Annual Division Performance Metrics Document
Individual Program or Service assessment examines what a unit will do, achieve, or improve to demonstrate operational effectiveness; for example, assessment of timeliness of responses, satisfaction with customer service, efficiency of resource utilization, etc.
Learning outcomes assessment examines cognitive skills that students (or other stakeholders) develop through department/group memberships, interactions, programs, and services; i.e. assessment of what students will know (knowledge), do
(skills), or believe (dispositions).
Department review is a collaborative process designed to provide an in depth, comprehensive study of individual departments. The purpose of unit review is to provide an opportunity for focused reflection, study, and gathering of information which
supports on-going unit development and improvement. Student Affairs departments assess their effectiveness on a regular basis in one of two ways:
- By engaging a committee consisting of faculty, staff, and students to conduct a departmental self-assessment utilizing the CAS Professional Standards for Higher Education; or
- By inviting a professional from outside the university with expertise in their area to perform a review of outcomes, programs and services. These reports are utilized to develop departmental goals and objectives as well as to evaluate current outcomes, programs and services.