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IE Students "Speed" Things Up

As their project in IE 499 Capstone Design, a group of senior I.E. students (David Sowers, Amine Karaoud, and Billy Zimmer) was asked to evaluate the current operations at the Criminal Traffic Division in the Circuit Court Clerk's office and make recommendations. The current operations have long, highly variable transaction times that led to wait times close to 90 minutes, resulting in very disgruntled customers. The students made recommendations to improve the efficiency of current operations by evaluating the layout of facilities, filing and scheduling systems. The students also developed a software tool which enables office personnel to monitor customer wait times and plan staffing appropriately. This same tool can be used to evaluate the effectiveness of recommendations that have or will be implemented. The recommendations made by the student team are expected to reduce the length and variability of transaction times, and customer wait time. In his letter David L. Nicholoson the Circuit Court Clerk, states, "Their recommendations are insightlul, practical - and most importantly - achievable; and as we rethink the way we do business, we will use them all."

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