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FAQ

by Brian Peeples last modified Mar 11, 2013 10:20 AM

 

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    • What are your Office Hours?

    9:00 am – 5:00 pm

    Extended hours fall & spring while classes are in session.

    9:00 am – 5:30 pm Tues & Wed

     

    http://louisville.edu/registrar/change-name-address.html

     

    Diplomas will arrive at the Registrar's office approximately six to eight weeks after the end of each term/semester. A notification will be sent to all graduates when diplomas arrive and are ready to be picked up in the Office of the Registrar, Houchens Building. When you pick up your diploma, be sure to verify that your name is spelled correctly and that your diploma includes any special notations if applicable (honors, etc).

    If you live out of town, your diploma can be mailed to you. After the diploma arrival date, students may call the Office of the Registrar at (502) 852-6522 to arrange mailing. Diplomas cannot be mailed to local addresses including: Anchorage, Buckner, Clarksville, Crestwood, Goshen, Jeffersonville, LaGrange, Louisville, Mt. Washington, New Albany, Pewee Valley, Prospect or Shepherdsville.

    Your may order by mail, web, or fax. http://louisville.edu/registrar/transcripts.html

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    • How do I get verification of enrollment or degree for insurance, employers, licensure, etc?

    You can visit our office with a picture ID or submit a signed request by fax or mail.

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    • Who can help me access my VA education benefits?

     Go to:  http://louisville.edu/veterans/

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    • I had to drop classes due to circumstances beyond my control. Can I get a refund?

    Petition for Exception to Tuition Refund Policy forms are available in the Registrar’s Office. Documentation of the circumstance is required. If student has not withdrawn from the class, a petition must first be submitted to the enrollment or academic/enrollment unit. (Total late withdrawals approved by academic unit – partial late withdrawals approved by enrollment unit of each class.) The Registrar’s office works with the Financial Aid Office to assure compliance with federal guidelines. While there is no time limit for filing petitions, any charge-back of funds may be affected by date restrictions. Susan Pierce is the Program Coordinator for petitions.

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    • I attended UL prior to Fall 1982 and wish to return to complete my degree. Do you still have my records?

    Yes, your transcript of UL work is kept indefinitely. However, folders containing documents submitted are purged five years after a student’s last semester.

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    • I am attending UL in next semester. When can I register?

    http://louisville.edu/registrar/registration-information

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    • I was suspended and sat out a semester. When can I register?

    Suspended students must reapply to the university. www.admissions.louisville.edu

    The university no longer prints a paper schedule of classes. All of the information is available on-line at:  http://htmlaccess.louisville.edu/classSchedule/setupSearchClassSchedule.cfm

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    • I tried to order a transcript on-line and was denied due to a negative service indicator. I need my transcript for employment.

    Financial holds must be released by the office initiating the hold. Ex: Unpaid tuition – Bursar, Parking Fines – Parking Office, Transcript fees – Registrar

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    • I was unable to drop a class. I know it is not past the drop date. What is the problem?

    International students must have clearance from the International Center before dropping. Athletes must have permission of advisor before dropping classes. (Look at service indicator.) It may be a special session class and require manual drop by Registrar staff for proper calculation of charges.

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