Effective Listening Skills
Listening is the cornerstone of communication. Effective listening makes the speaker feel valued, prevents miscommunication, and speeds up productivity.
But listening goes beyond just hearing. From reading body language to discerning emotions and accurately processing messages, listening involves a high level of observation, empathy and analysis.
Most of us unknowingly fail to listen. According to studies on listening, we are distracted, preoccupied or forgetful about 75% of the time we should be listening. Immediately after we listen to someone, we only recall about 50% of what they said. This is concerning, given that over 35 business studies indicate that listening is a top skill needed for success in business.
How can we improve our basic attention and retention? This course will help you improve your listening skills by uncovering hidden messages and kicking distracted tendencies. As a result, you will build rapport with colleagues, avoid mistakes due to workplace miscommunication, and create a more positive work environment.
You will learn how to:
- Understand the difference between effective and ineffective listeners
- Prepare physically and mentally for active listening
- Identify barriers to effective listening
- Uncover hidden messages by comparing body language and words
- Listen in emotional situations
- Increase information flow to enhance productivity and teamwork
$430 (includes instruction, seminar manual, refreshments, certificate of completion and parking)
All dates meet from 8:30 a.m.—4:30 p.m.
6/11/19Tuesday - #197MBB
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This Workshop Is Ideal For:
This program is appropriate for anyone who wants to become a more attentive listener and to achieve a more efficient level of communication with coworkers and clients.