Providing Superior Customer Service

How to Woo, Win and Wow your customers

Today’s customers have higher than ever expectations. Every interaction with a customer provides an opportunity for either building closer partnerships and loyalty or creating frustration and alienation. This interactive seminar goes beyond “smile training” to give front-line service providers tools to understand and exceed customer expectations.

You Will Learn

  • How to understand customer expectations
  • The “little things” that make a huge difference
  • How to turn unhappy customers into loyal fans by recovering from service failures
  • Tips for face-to-face, telephone and virtual customer service

Seminar Fee

$395 (includes instruction, seminar manual, lunch, certificate of completion, parking, and refreshment breaks)

Seminar Dates

All dates meet from 8:30 a.m.—4:30 p.m.

No sessions are available at this time

  • Future Dates

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Instructor

Lee Cowherd

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