Providing Superior Customer Service
How to Woo, Win and Wow your customers
Today’s customers have higher than ever expectations. Every interaction with a customer provides an opportunity for either building closer partnerships and loyalty or creating frustration and alienation. This interactive seminar goes beyond “smile training” to give front-line service providers tools to understand and exceed customer expectations.
You Will Learn
- How to understand customer expectations
- The “little things” that make a huge difference
- How to turn unhappy customers into loyal fans by recovering from service failures
- Tips for face-to-face, telephone and virtual customer service
$395 (includes instruction, seminar manual, lunch, certificate of completion, parking, and refreshment breaks)
All dates meet from 8:30 a.m.—4:30 p.m.
No sessions are available at this time
09-10-2014Wednesday - #157CBD
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