Providing Superior Customer Service
How to Woo, Win and Wow your customers
Today’s customers have higher than ever expectations. Every interaction with a customer provides an opportunity for either building closer partnerships and loyalty or creating frustration and alienation. This interactive seminar goes beyond “smile training” to give front-line service providers tools to understand and exceed customer expectations.
You Will Learn
- How to understand customer expectations
- The “little things” that make a huge difference
- How to turn unhappy customers into loyal fans by recovering from service failures
- Tips for face-to-face, telephone and virtual customer service
$349 (includes instruction, seminar manual, lunch, certificate of completion, parking, and refreshment breaks)
All dates meet from 8:30 a.m.—4:30 p.m.
09/11/2013Wednesday - #147CBD
Lee Cowherd, SPHR, has over 20 years' experience as a consultant, facilitator and trainer. A graduate of the Ohio State University and Vanderbilt University, Lee has worked extensively in the public sector, developing and delivering training to thousands of government employees, leading planning sessions for top leaders, and developing innovative HR practices. His public sector expertise is tempered by his experience with the for-profit world, having worked with clients from Main Street retailers to Fortune 500 companies. Lee's specialty is helping his clients prepare for the future by identifying key workforce and societal trends and helping them develop the systems, structures and skills they need to thrive in a changing world.