Beyond Conflict Management
Turning Differences into Positive Business Relationships
Conflicts and disagreements happen every day; successful companies use this energy in a positive way to harness differences in a healthy manner. This interactive seminar will provide you with the tools to understand and manage differences in the workplace, improve communication, and create a positive and productive workplace environment.
You Will Learn to:
- Employ techniques of interest-based negotiation to build and maintain successful, productive work relationships
- Become a better listener
- Employ good communication and mutual respect in managing workplace misunderstandings
- Use language and non-verbal communication effectively
$349 (includes instruction, materials, lunch, parking and refreshment breaks)
All dates meet from 8:30 a.m.—4:30 p.m.
10/23/2013Wednesday - #147DBD
Tony Belak is an internationally respected trainer and consultant in workplace dispute resolution. In his current role as ombuds for the University of Louisville, he provides informal, impartial and confidential dispute resolution services for faculty and staff. He previously served as executive director of the International Center for Dispute Resolution at Sullivan University and faculty member in its online master's in dispute resolution program, as well as senior dispute resolution counsel for the Department of Veteran Affairs.