911 becomes campus emergency number; UofL campuses join MetroSafe
June 2, 2008
A partnership with MetroSafe and upgraded equipment have allowed the University of Louisville Police Department (ULPD) to change its emergency telephone number to 911 — the national emergency telephone number.
Starting June 2, anyone calling for emergency help from a UofL campus can dial 911 rather than the seven-digit number previously used to call ULPD for emergencies.
A MetroSafe dispatcher will answer 911 calls from all UofL campuses with the question, “911 — what’s your emergency?” said ULPD Maj. Kenneth Brown.
“It makes sense for us because people are accustomed to dialing 911 during an emergency,” Brown said, adding that the number should be used only for life-threatening emergencies that require immediate police, fire or medical assistance.
In joining MetroSafe, UofL becomes part of Metro Louisville’s emergency response network, which could reduce response time for police, fire and EMS during a campus emergency. The UofL equipment upgrade also means that ULPD and MetroSafe dispatchers can identify the campus address of land lines from which a 911 call originates.
Being part of MetroSafe “also gives the university a back-up system and means there will be more people to answer the phones during an emergency,” Brown said.
MetroSafe was launched in 2005 to provide a centralized dispatch and emergency call center for police, fire and EMS in Louisville. UofL was invited to join the network and was able to do so after receiving a U.S. Department of Transportation grant to fund an upgrade to its communications system.
ULPD will continue to use 852-6111 for non-emergency calls.