Physical Plant Survey — Physical Plant

When was the issue reported?

Work Order number: (if known)

What building was the work performed?

Please provide a brief description of the work.

When first reported to Work Control, how satisfied were you that the issue was handled?

NA

Very satisfied, I felt the staff person was friendly, knowledgeable, and handled my call efficiently.

Satisfied, the staff person handled my call efficiently.

Dissatisfied, I did not feel my call was handled properly.

Very dissatisfied, I felt the staff was rude and/or lacked knowledge of procedure.

Did we repsond within a reasonable time-frame?

Yes
No

How was the quality of work performed:

Excellent
Good
Poor

Was this call for a recurring problem?

Yes
No

What was the attitude for the mechanic who responded? Check any that apply.

Friendly

Knowledgeable

Irritated

Rude

Did the mechanic clean the area after the repair was made?

Yes
No

Did the mechanic communicate with you if there was a delay in making the repair?

Yes
No

If you submitted your request on the Physical Plant's website, did you find the website easy to use?

Yes
No

Do you have any suggestions? How can Physical Plant improve their level of performance?

Name (optional)

Telphone number (optional)

E-Mail Address (optional)